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Unfortunately, I'm not sure about the error you received, but I can say that if you want certain granules, add the granules to your order by clicking the plus sign on each granule box. If you want all of them, skip that step and just click the blue 'Download all' button. On the next screen, you shou...

Taking a look...

This is still under investigation.

This issue is still being investigated. It is not easy to figure out what's causing the issue because we can see successful and unsuccessful attempts within the same period of time from your user id.

Hello, Earthdata does limit downloads by splitting larger download requests into several smaller ones, but it shouldn't reject your request altogether. If your order was for PACE OCI L1b only, that is not a large enough request to trigger any problems. Have you been able to download your files or ar...

Hello, the messages are correct. SeaDAS and its' processors do not currently support Sentinel-2C. I will check with the team to see if this may change in an upcoming release.

Additional authorization should not be required. Here is your dataset in the new Earthdata website: https://www.earthdata.nasa.gov/data/catalog?keyword=MCD12Q1.061 If you click the dataset, it'll take you to the dataset landing page. You will find a 'Data Access' link on the right where you can choo...

Hello, my guess is that it was a transient issue. Have you been able to download your file(s)?

Hello, I'm sorry you're having trouble with the Earthdata downloader tool, especially because I've been having good results using it. One thing to try is clearing browser cache and trying to obtain your files again. Let me know if this helps. In the meantime, I'll reach out to the development team s...

This issue has been resolved in the github platform: https://github.com/nsidc/earthaccess/issues/991