Search found 73 matches

by alaroy
Thu Feb 02, 2023 10:39 am America/New_York
Forum: Questions/Comments
Question: OBDAAC Subscriptions issue
Replies: 6

Re: OBDAAC Subscriptions issue

Tommy / John, Thank you for looking into that! That would explain it. I just confirmed all of my subscriptions, hopefully we'll start getting data again soon. I didn't get the email I usually see about needing to confirm. How often do they have to be confirmed? I'll set an item in my calendar to rem...
by alaroy
Thu Feb 02, 2023 9:28 am America/New_York
Forum: Questions/Comments
Question: Unable to reach PODAAC
Replies: 2

Unable to reach PODAAC

I have been trying to reach PODAAC since 1/28/2023 about missing OSTIA sea surface temperature data. At least two emails to podaac@podaac.jpl.nasa.gov have not received any response. (There is a note on their main page saying "We are currently experiencing an issue with our mail server" so...
by alaroy
Thu Feb 02, 2023 8:51 am America/New_York
Forum: Questions/Comments
Question: OBDAAC Subscriptions issue
Replies: 6

Re: OBDAAC Subscriptions issue

Tommy,

Yes that would probably help! Sorry I didn't think of that when originally posting.

Some affected subscription ID's are:
2178
2179
2180
2348
2908
2909

Thank you in advance for looking at it!
-Andrew L.
by alaroy
Wed Feb 01, 2023 10:03 pm America/New_York
Forum: Questions/Comments
Question: OBDAAC Subscriptions issue
Replies: 6

OBDAAC Subscriptions issue

Is there a problem with the subscriptions on OBDAAC?

We haven't gotten any new L2 files since 2023-01-31 at 12:28 UTC. This includes several permutations of MODIS, both VIIRS instruments, Plankton and SST.

If OBPG not already aware of this could someone please investigate? Thank you!
by alaroy
Wed Jul 20, 2022 11:18 am America/New_York
Forum: Questions/Comments
Question: Missing MODIS L1A files in our subscription since 2 days
Replies: 7

Re: Missing MODIS L1A files in our subscription since 2 days

I realize you guys have had your hands full recovering from all the recent system problems, thank you for your efforts! Our subscriptions got caught up Monday and Tuesday. You may already be aware of this but we have received no new data through our subscriptions since yesterday morning (7/19/2022)....
by alaroy
Thu Jul 14, 2022 12:01 pm America/New_York
Forum: Questions/Comments
Question: Continuing issues with oceandata subscriptions
Replies: 2

Continuing issues with oceandata subscriptions

There seems to still be an ongoing problem with subscriptions.

We have not received any new files since 2022-07-11 or 2022-07-12 for the following subscriptions:

2130
2551
2649
2178
2179
2180
2348
2908
2909

Could somebody please investigate and resolve this issue? Thank you.

-Andrew L.
by alaroy
Wed Jul 13, 2022 11:18 am America/New_York
Forum: Questions/Comments
Question: MODIS OLCI Subscriptions and Direct Data Access stop populating new files since yesterday (7/12)
Replies: 3

Re: MODIS OLCI Subscriptions and Direct Data Access stop populating new files since yesterday (7/12)

We're noticing similar problems with MODIS L1A, VIIRS/NPP L2 (SST and ocean color) and VIIRS/N20 (ocean color).

Oddly we got 20 VIIRS/NPP/SST granules around 2022-07-13 13:00Z but nothing since (it's now ~15:00Z).

-Andrew L.
by alaroy
Wed Jun 15, 2022 12:09 am America/New_York
Forum: Questions/Comments
Question: VIIRS subscriptions not working?
Replies: 1

VIIRS subscriptions not working?

The file search CGI hasn't found any new VIIRS L2 granules for our subscriptions since about 2022-06-14 13:18 UTC. This includes ocean color (for both VIIRS/NPP and VIIRS/NOAA20) and surface temperature. The affected subscriptions are: 2179 2180 2348 2908 2909 (Interestingly we're continuing to find...
by alaroy
Wed Jun 08, 2022 12:07 pm America/New_York
Forum: Questions/Comments
Question: Cannot download products since today 2022-06-08 1pm utc
Replies: 2

Re: Cannot download products since today 2022-06-08 1pm utc

We are experiencing similar issues here. Starting ~12:59 UTC we started getting occasional errors that increased in frequency up until ~14:50 UTC . Since then every attempted download has failed. This includes L2 ocean color for VIIRS/NOAA20, VIIRS/NPP, L2 SST for VIIRS/NPP. We haven't attempted to ...
by alaroy
Wed Apr 13, 2022 4:08 pm America/New_York
Forum: Questions/Comments
Question: SeaDAS - Error when running getanc.py
Replies: 3

Re: SeaDAS - Error when running getanc.py

That worked, thank you! How/where do I find out the operational tag? What we currently have was obtained at 2019-08-23 14:45:31 UTC by running install_ocssw.py --install-dir=/tmp/ocssw-fetch/ocssw/ -b v7.5 --aqua --terra --viirsn --viirsj1 so there's a very good chance there have been improvements s...