Search found 20 matches

by jnetting
Mon Mar 08, 2021 5:24 am America/New_York
Forum: All Questions/Comments
Question: No MODIS-Aqua data since 6th March 0200
Replies: 3

No MODIS-Aqua data since 6th March 0200

Morning

There hasn't been any MODIS-Aqua data available for download since early morning on the 6th March. Is there an issue?

Regards
Jane
by jnetting
Fri Jan 01, 2021 6:34 am America/New_York
Forum: All Questions/Comments
Question: Day 346 Missing MET_NCEPR2 file
Replies: 3

Day 346 Missing MET_NCEPR2 file

Thanks Tommy

File has been downloaded.

Jane
by jnetting
Thu Dec 31, 2020 4:41 am America/New_York
Forum: All Questions/Comments
Question: Day 346 Missing MET_NCEPR2 file
Replies: 3

Day 346 Missing MET_NCEPR2 file

Hi

We've been unable to download the N202034612_MET_NCEPR2_6h.hdf.bz2 file, is this missing?

Thanks
Jane
by jnetting
Mon Nov 09, 2020 4:58 am America/New_York
Forum: All Questions/Comments
Question: Missing Meteorological File for 22 October 2020 (296)
Replies: 1

Missing Meteorological File for 22 October 2020 (296)

Hi

The N202029618_MET_NCEPR2_6h.hdf.bz2 file for day 296 2020 (22nd October 2020) isn't available.  Do you have an update when you think it will be?

Thanks,
Jane
by jnetting
Fri May 22, 2020 9:36 am America/New_York
Forum: All Questions/Comments
Question: 403 Forbidden Data Access Problem
Replies: 2

403 Forbidden Data Access Problem

Hi Sean
Thanks, our downloaders are working again now.
Regards
Jane
by jnetting
Fri May 22, 2020 4:58 am America/New_York
Forum: All Questions/Comments
Question: 403 Forbidden Data Access Problem
Replies: 2

403 Forbidden Data Access Problem

Hi NASAI'm not sure if our download machine got IP-banned at your firewall. All connections hit the maximum redirects issue before this happened and we now can't connect from that machine or any others on the subnet, I'm suspicious we got banned for too many failures. The IP is xx.xxx.xx...
by jnetting
Mon May 18, 2020 5:16 am America/New_York
Forum: All Questions/Comments
Question: Missing Ancillary/Meteorological File for 02 May 2020 (123)
Replies: 2

Missing Ancillary/Meteorological File for 02 May 2020 (123)

Hi

I'm unable to download the following and it isn't listed in the index.

S20201230012323_TOAST.OZONE

Is there an issue?

Thanks
Jane
by jnetting
Mon Feb 24, 2020 9:56 am America/New_York
Forum: All Questions/Comments
Question: Data Downloading Problem
Replies: 2

Data Downloading Problem

Dear Alicia

Thank you so much for your help.

Jane
by jnetting
Mon Feb 24, 2020 7:24 am America/New_York
Forum: All Questions/Comments
Question: Data Downloading Problem
Replies: 2

Data Downloading Problem

Hi NASAI'm not sure if our download machine got IP-banned at your firewall. The appearance of unnamed files in the Ancillary/Meterological indexes broke our downloader, which cheerfully continued trying (and failing) to download these files. We now can't connect from that machine or any othe...
by jnetting
Mon Dec 02, 2019 10:11 am America/New_York
Forum: All Questions/Comments
Question: MODIS L1A and VIIRS SNPP L2
Replies: 4

MODIS L1A and VIIRS SNPP L2

Thanks Tommy
Downloads have come through.