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Okay, I could be misreading your Operating System line above which states MacOS X. I'm fwding you to the SeaDAS team for further help with your error message.

Operating System: Mac OS X 13.4

Does 8.3.0 work for you? https://oceandata.sci.gsfc.nasa.gov/SeaDAS/installer/8.3.0/

8.3.9 was to fix an incompatibility issue for Mac Ventura users. You should have no problem to continue using 8.3.0 for your version.

Please add instruments:
- Ocean Color Instrument (OCI)

This is an instrument that will be aboard the Plankton, Aerosol, Cloud, and ocean Ecosystem (PACE) mission platform.

Great news @hanzhi.lin! Thanks again for your patience.

@cortivo ?
@mkavanaugh ?

How are you making out now?

All, we continued investigating and were able to find unexpected messages in system logs that we were able to remedy. This may have been the cause of your data access issues. Please give it another try.

Good morning, We are taking a look.

This has been corrected. Thanks for catching that and reporting.

All, we made a couple changes on our side to try to resolve this issue. Please clear all caches, start fresh from our Level 1 & 2 Data Browser and update us on your ability to order your data.

You need to keep track of which subscriptions or orders are under which email accounts. The only data under your user: chrishawes is an extraction order #3891, which expired 4/20. This is the email to check for that order. Communications about the other data will be sent to the email used to open th...