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Hello @xy_albert,

We believe the issue has been resolved. Can you confirm by submitting another request and see if you receive any emails.

Thanks

Hello @xy_albert,

We see the order you submitted in our database as well as the order confirmation email and the email with link to the data. We are not sure what the issue is yet, but we are looking into the matter and will get back to you soon.

Thanks

Hello xy_albert , We do not see these orders that you have submitted in our database besides the three that I mentioned. We did experience some unplanned downtime last week, which may be the underlying cause. Could you try submitting another request? If you are experiencing the same issue, we will l...

Hello @xy_albert,

We see that you recently submitted three orders on September 23rd,

ASDC Subset Order CALIPSO_87550
ASDC Subset Order CALIPSO_87549
ASDC Subset Order CALIPSO_87548

Could you provide the date and if possible the time when you submitted that order?

Thanks

Hello yq20221014 , May I suggest using version 5.00 of the Level 3 Tropospheric Aerosol Data. Below is the data description and quality summary for this data where it highlights the most significant changes that were made from version 4.2: https://asdc.larc.nasa.gov/documents/calipso/quality_summari...

Hello, Thank you for your interest in CALIPSO data. The 40km aerosol profile product was a preliminary/beta product at the beginning of the mission, but was discontinued following the release of the V3 data products suite in April 2010. The aerosol profiles at a horizontal resolution of 40 km (page ...

Hello ajmal13 Your orders successfully processed and the confirmation email and order were emailed to you. There might be some issues that are triggering the spam filters. We will investigate this but if you have not already please check your spam folder for these emails. Here are the links to the d...

Hello, Q1 – Sample size for radiometric accuracy spec - When I look at the specifications page, for radiometric accuracy, it says 1% (SW) k=1; 0.5% (LW) k=1; 0.5% (TOT) k=1. I’m assuming that is for a single measurement and k=1 is one standard deviation. Am I understanding that correctly? That is co...

Hello, 1. CAD Values for aerosol extinction coefficient screening: This user particularly just wanted assistance in plotting the extinction coefficient profiles vs altitude with a CAD score greater that -20, so we provided them code to filter out anything less than or equal to -20. 2. Valid range of...

Hello, Yes, that is correct this parameter is included in the V4.51 CALIOP Layer Level 2 data products not the V4.51 CALIOP Profile Level 2 data products. Here is the list of the Layer Level 2 data products (the latest version) and the link to the Product Description: CAL_LID_L2_01kmCLay-Standard-V4...