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Hello, My name is Chris Battisto, a User Needs team member at the GES DISC. I'm sorry to hear you're experiencing this error, and I can help you troubleshoot. Yes, this error is usually experienced when the code is being run out-of-region. To further verify that you are in the correct region, could ...

Hello, Thank you for reaching out to us! Before we provide some strategies, I do want to caution that subsetting granules en masse (usually over a year's worth) may cause rate limiting on your Earthdata account. If you do decide to subset large amounts of granules at once, please be judicious in the...

Hello Leah, Thank you for reaching out to us! We also received your original query through the helpdesk and were working on resolving your issue. Please try your request again, but be aware that although the server virtually aggregates granules across a long time span (1979-2023), it is also configu...

Could you please post the shell script here? Also, in the meantime, are you able to use the wget command to pull the files from the shell script, like so:

wget --user=myusername --password=mypassword -i 'download.sh'

Hello, It was reported earlier today that there were DNS issues with some earthdata.nasa.gov domains, which may have caused this error at the time the script was run. Are you able to download the granule again, through the browser? https://data.gesdisc.earthdata.nasa.gov/data/S5P_TROPOMI_Level2/S5P_...

Hello, Recently, the HTTPDigestAuth method of passing in your EDL credentials without a netrc have caused some inconsistent results. Please follow the steps below to create a netrc, and then test again using requests(): 1. Create your netrc file (as well as your .urs_cookies file) by following this ...

You're welcome! For your reference, that example was pulled from this how-to at GES DISC: https://disc.gsfc.nasa.gov/information/howto?keywords=python&title=How%20to%20Access%20GES%20DISC%20Data%20Using%20Python

Hello! Can you please first verify that your Pydap version is >=3.2.1, and then run the following code? from pydap.client import open_url from pydap.cas.urs import setup_session username = 'your_earthdata_username' password = 'your_earthdata_password' dataset_url = 'https://goldsmr4.gesdisc.eosdis.n...