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Janice, just to inform you that I made a new AST_07XT on-demand order and that I have informed lpdaac@usgs.gov directly. I have ordered on: 28 Sept 2022 14:19 Amsterdam time = 12:19 UTC https://search.earthdata.nasa.gov/downloads/3306443728 AST_L1A#00306012021104251_06022021073357.hdf AST_L1A#003060...

Thank you Janice, I will order some more on-demand imagery, just to get the error out of the air... however I doubt if I will receive any email from lpdaac@usgs.gov ..... Let me order on Tuesday afternoon between 14:00-15:00 Amsterdam time = your Tuesday morning 8:00-9:00 EST I will inform lpdaac@us...

Dear Janice, our IT dept had a look into the lost mail and their conclusion is that there is an issue sending emails on your side, could you please forward this to your technical people? Thank you, Petra. " Your email was discarded/rejected (autoreject) at our UTwente mail servers because the h...

Sorry Janice,
I have not received your emails from lpdaac@usgs.gov, on neither email address...
I will ask our ICT dept here, and then last solution: can I delete my account and then later recreate it?
Kind regards, Petra.

Thank you Janice, I have contaced our IT dept: we have checked whether the lpdaac@usgs.gov address was in my blocked senders etc, which was not the case. We have now explicitly added @usgs.gov domain and lpdaac@usgs.gov as safe senders. Question: Could you maybe send me another (or the same) email t...

Last thing: if you have sent your mail to rsglab@itc.nl that will fail... It is now rsglab-itc@utwente.nl In NASA EarthData Search my email is correct... Whether my email address is correct at LPDAAC I cannot check... The old email address may have been forwarded on our side for years to the new ema...

Thank you Janice, Unfortunately, I have NOT received the LPDAAC mail from LPDAAC@usgs.gov, I've checked my mailbox(es); there is also nothing in a Spam or Junk folder. The last mails I got from LPDAAC@usgs.gov are from Wed 16/03/2022 20:10 and Wed 08/12/2021 19:05 Should/Can I delete my current acco...

Thank you Janice, I used the links you provided to download the zips. I have not received any email notifications... Not that the order was created, not that the order was ready for download... Pity... Should I create a new account? Can I check somewhere that I have given LPDAAC access for my Nasa E...

[mention]LP DAAC - jwilson[/mention] Thank you Janice, I've created new orders of the same thing, see below (I now ordered 4 images, previously I had only the first 3). It's an area in West-Sudan, 2003-02-26. If you like I can provide a kml of the AOI. Thank you for investigating. I did not get an e...

I've ordered a few AST_07 and AST_07XT images, it's now 7 days and no email reply on where I can download them, although the order screen in NASA Earth Search says 100% and gives me only browse jpgs...
i.e. no notification emails, no zip, no imagery...