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Yes, it seems to be working now. That was probably the issue! I'll make a note of Wednesday as a maintenance day going forward.

Thanks so much for your help! Your team is really great at responding and providing great help. Really appreciate you helping out a new researcher!
Thanks, -Colin

Thanks so much for looking into this (and sorry for the delay in responding!). This did indeed fix the issue! I was able to download the data using the links and got my files. If I could bug you for a related issue, I recently have been using the R package rGEDI to download GEDI data. I was able to ...

Hi, I just tried to download a subset of GEDI L1B Data using a shapefile. The shapefile contains multiple polygons, of which I selected one through the EarthData map interface. I didn't impose any temporal constraints and was told via email that the download was completed. The shapefile I used had o...