Search found 3 matches

by laurencehu
Fri Jan 20, 2023 9:34 am America/New_York
Forum: Questions/Comments
Question: Failed to submit the order to download the AST_05 ASTER emissivity data
Replies: 5

Re: Failed to submit the order to download the AST_05 ASTER emissivity data

Hi,

Thanks for the reply!

These images were also in my search results (as shown in the attachment). However, when I clicked 'Download All', the error webpage just appeared (as shown attachment). Could you please give more detail in terms of how to reset the search form?
by laurencehu
Fri Jan 13, 2023 5:37 pm America/New_York
Forum: Questions/Comments
Question: Failed to submit the order to download the AST_05 ASTER emissivity data
Replies: 5

Re: Failed to submit the order to download the AST_05 ASTER emissivity data

Thanks for the reply! The timeframe is from 2018/08/01 to 2020/12/31. It was a point search with a latitude of 34.91 and a longitude of - 115.73. The error message was 'We're sorry, but something went wrong. An unknown error occurred. Please refer to the ID 493b9a22-5804-4212-af16-539e663859fc when ...
by laurencehu
Thu Jan 12, 2023 9:32 am America/New_York
Forum: Questions/Comments
Question: Failed to submit the order to download the AST_05 ASTER emissivity data
Replies: 5

Failed to submit the order to download the AST_05 ASTER emissivity data

Hi,

When I submitted an order to download the AST_05 ASTER emissivity data, it just switched to the webpage reminding me that something went wrong. I made several attempts over different regions, it showed the same error message.

Could you help with this?