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Quick update:

It seems to be working now. I've successfully requested and downloaded the Aqua-MODIS/SST/Annual/2021/4km data.

Not sure what's changed on the backend, but it solved it :)

Thanks a lot for your help and dedication.

Hello, Thank you for the reply. I don't think that was the issue. I've tried again after being logged in, and I was able to order and download Chlorophyll annual data for 2021, but not SST data for the same temporal/spatial resolution. The Authentication glitch wouldn't explain why the 2021 file was...

Hi there, I've downloaded the following data: L3-browser, MODIS-Aqua, SST, 4km, Annual data, period 2014-2022, cropped by bbox. I hadn't notice before finishing the order and download, but annual data for 2021 is missing. Other years are present, and everything is fine. Order ID: 5020a0efe990416b I ...

Same problem here. Trying to access data from the Level 3 & L4 browser. https://oceancolor.gsfc.nasa.gov/l3/ If relevant, for the Aqua-MODIS instrument, product Chlorophyll Data (but I intended to download others as well), Annual slices. I've tried both "Extract" (by bounding box) and ...