Search found 113 matches

by OB ODPS - jgwilding
Sat Jul 09, 2022 1:02 pm America/New_York
Forum: Questions/Comments
Question: ERROR @ OB.DAAC
Replies: 6

Re: ERROR @ OB.DAAC

Amy,

Okay. If you do get into a bind trying to download data for a segment before it expires, you can use the Order Dashboard to extend the expiration date of an order or a segment.

john
by OB ODPS - jgwilding
Sat Jul 09, 2022 9:59 am America/New_York
Forum: Questions/Comments
Question: ERROR @ OB.DAAC
Replies: 6

Re: ERROR @ OB.DAAC

Hi Amy. So where are you with the rest of the downloads? Are you able to keep up with the batches within the three-day period? If you miss any of the TAR files, we can reset the order to restage them.

john
by OB ODPS - jgwilding
Sat Jul 09, 2022 8:06 am America/New_York
Forum: Questions/Comments
Question: ERROR @ OB.DAAC
Replies: 6

Re: ERROR @ OB.DAAC

Hi Amy. This order has been staged in multiple segments over the last several weeks, with about 5500 files in each segment. The TAR file that you are trying to download, requested_files_42.tar, would have been staged as part of the first segment and has since been removed to make room for other file...
by OB ODPS - jgwilding
Wed Jun 01, 2022 12:39 pm America/New_York
Forum: Questions/Comments
Question: Duplicate Terra granules between 2003 and 2017
Replies: 12

Re: Duplicate Terra granules between 2003 and 2017

Hi Julien. Thank you for posting your screenshots. We have been able to replicate the problem and are investigating. It appears to be an issue with the query that is used for the page that results from the Find Swaths operation. The granules that appear as duplicates have the characteristic of havin...
by OB ODPS - jgwilding
Wed Jun 01, 2022 11:16 am America/New_York
Forum: Questions/Comments
Question: Duplicate Terra granules between 2003 and 2017
Replies: 12

Re: Duplicate Terra granules between 2003 and 2017

Hi Julien,

We are unable to reproduce the duplicate results. I've attached a screenshot from our browser where we have navigated to the same date. Can you post a screenshot that shows the duplicate results?

john
Screenshot from 2022-06-01 15-11-39.png
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Screenshot from 2022-06-01 15-11-39.png
Screenshot from 2022-06-01 15-11-39.png (303.08 KiB) Not viewed yet
by OB ODPS - jgwilding
Thu Jul 08, 2021 8:52 am America/New_York
Forum: Questions/Comments
Question: OLCI Data
Replies: 2

Re: OLCI Data

Hi Amita. The reason you got a list of URLs the first time is that you did not choose to receive extracted data or when you ordered the OLCI data, we had not yet implemented the extraction process for the OLCI data. That was implemented a couple of weeks ago. The reason for getting more files now co...
by OB ODPS - jgwilding
Tue Jul 06, 2021 12:33 pm America/New_York
Forum: Questions/Comments
Question: subscription
Replies: 5

Re: subscription

Yes, the L2 products made for extracted subscriptions have a different set of products to be able to support all of the different mapped products we offer. To get the standard L2 product, you would currently need to create non-extracted subscriptions, one for the OC and one for the SST, download tho...
by OB ODPS - jgwilding
Wed Jun 16, 2021 4:50 pm America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

Well, that might indicate that the problem we identified was the cause.

The order has since staged completely, and you should have received the email with the info and links to instructions. Feel free to follow up if you have any questions or problems downloading the data.
by OB ODPS - jgwilding
Wed Jun 16, 2021 3:15 pm America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

Yes, the order is currently processing, roughly 9700 of 13000 files. Once the files are staged, you will get an email that contains info and links to download instructions.

Did you do anything different on your side this time?
by OB ODPS - jgwilding
Wed Jun 16, 2021 7:56 am America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

We might have identified a problem. Can you try submitting the order again after you see this message?