Search found 110 matches

by OB ODPS - jgwilding
Wed Jun 01, 2022 12:39 pm America/New_York
Forum: Questions/Comments
Question: Duplicate Terra granules between 2003 and 2017
Replies: 12

Re: Duplicate Terra granules between 2003 and 2017

Hi Julien. Thank you for posting your screenshots. We have been able to replicate the problem and are investigating. It appears to be an issue with the query that is used for the page that results from the Find Swaths operation. The granules that appear as duplicates have the characteristic of havin...
by OB ODPS - jgwilding
Wed Jun 01, 2022 11:16 am America/New_York
Forum: Questions/Comments
Question: Duplicate Terra granules between 2003 and 2017
Replies: 12

Re: Duplicate Terra granules between 2003 and 2017

Hi Julien,

We are unable to reproduce the duplicate results. I've attached a screenshot from our browser where we have navigated to the same date. Can you post a screenshot that shows the duplicate results?

john
Screenshot from 2022-06-01 15-11-39.png
Screenshot from 2022-06-01 15-11-39.png (303.08 KiB) Not viewed yet
Screenshot from 2022-06-01 15-11-39.png
Screenshot from 2022-06-01 15-11-39.png (303.08 KiB) Not viewed yet
by OB ODPS - jgwilding
Thu Jul 08, 2021 8:52 am America/New_York
Forum: Questions/Comments
Question: OLCI Data
Replies: 2

Re: OLCI Data

Hi Amita. The reason you got a list of URLs the first time is that you did not choose to receive extracted data or when you ordered the OLCI data, we had not yet implemented the extraction process for the OLCI data. That was implemented a couple of weeks ago. The reason for getting more files now co...
by OB ODPS - jgwilding
Tue Jul 06, 2021 12:33 pm America/New_York
Forum: Questions/Comments
Question: subscription
Replies: 5

Re: subscription

Yes, the L2 products made for extracted subscriptions have a different set of products to be able to support all of the different mapped products we offer. To get the standard L2 product, you would currently need to create non-extracted subscriptions, one for the OC and one for the SST, download tho...
by OB ODPS - jgwilding
Wed Jun 16, 2021 4:50 pm America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

Well, that might indicate that the problem we identified was the cause.

The order has since staged completely, and you should have received the email with the info and links to instructions. Feel free to follow up if you have any questions or problems downloading the data.
by OB ODPS - jgwilding
Wed Jun 16, 2021 3:15 pm America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

Yes, the order is currently processing, roughly 9700 of 13000 files. Once the files are staged, you will get an email that contains info and links to download instructions.

Did you do anything different on your side this time?
by OB ODPS - jgwilding
Wed Jun 16, 2021 7:56 am America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

We might have identified a problem. Can you try submitting the order again after you see this message?
by OB ODPS - jgwilding
Tue Jun 15, 2021 10:28 pm America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

We have seen odd cases like this caused by old, stale cookies or cached files. Can you clear your cache and relevant cookies (anything from nasa.gov) and restart your browser or even try a different browser?

I will also check with the web devels to see if they can find any error messages in the log.
by OB ODPS - jgwilding
Tue Jun 15, 2021 2:37 pm America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

Yes, I would say try submitting it again. The web application sends the email after a successful submission, and it should arrive within a minute after the last place-order button is clicked. The web app should present a confirmation page with info and instructions.


John
by OB ODPS - jgwilding
Tue Jun 15, 2021 12:12 am America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

Normally if you place an order for data and select that you do want your data extracted, as opposed to getting the full-sized granules, you receive an email with the subject, "Your order [N]" where N is your order ID. If you did not receive that message, check your spam/junk folder. Perhap...