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Hi. A network component failed, cutting us off the public network. The component was replaced in the morning of Aug 22, and all services should be available.

Regards,
john

Hi Paula.

Can you post your download command and its output?

john

Hi. The MC product for Nov has been made and is now available.

Regards,
john

Follow-up:

We have implemented a fix for this problem. Please try updating your subscription again at your earliest convenience.

Regards,
john

Hi. Thanks for reporting this. We believe we have identified the problem and have a suitable fix. We hope to test and implement it before COB Wednesday. Sorry for the inconvenience.

john

Good morning. It appears that the subscription was not confirmed before the expiration date: sub_id type expire_date confirm_date notify_date ----------- ---- ----------------------- ----------------------- ----------------------- 616 1 2023-02-01 00:00:00.000 2019-09-17 15:06:56.236 2023-01-25 00:0...

I've attached screenshots of the main subscription page. If you select VIIRS and an OLCI sensor, you should see two tabs in the lower area, one for each of the sensors. Normally the L2 maps are already checked. I do see that SST is not listed as an available map for VIIRS although it should be. We d...

Hi. I see these subscriptions for your user. They are not extracted subscriptions so there is no option for mapping or sending to email. Instead the files are staged for you to download via HTTP. The screenshot you provided is for creating a new extracted subscription. For those, you can choose to h...

Andrew, If you were able to log into our web site and confirm the subscriptions, the email for the subscriptions matches the one registered with your Earthdata account (@digitalglobe.com). The expiration emails start 15 days prior to the expiration date and are resent every 7 days, so users get 3 em...

Andrew, It seems you are not confirming your subscriptions. The set you provided IDs for expired on Feb 1. These can be confirmed via the Subscriptions Dashboard. sub_id expire_date ----------- ----------------------- 2178 2023-02-01 00:00:00.000 2179 2023-02-01 00:00:00.000 2180 2023-02-01 00:00:00...