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See your other ticket:
posting.php?mode=reply&t=6950

I ran the following wget command with EDL token and was able to download one of your order without any problem. You should be able to download your order using your EDL token with the following wget command: wget -e robots=off -m -np -R .html,.tmp -nH --cut-dirs=3 "https://ladsweb.modaps.eosdis...

Can you provide order numbers for us to investigate?

@zxc_manchester, You cannot download these orders because seems like you have canceled both of these orders:
OrderId:502374680 Order status Jun 22, 2025 (Canceled) Total 32 files
OrderId:502374684 Order status Jun 22, 2025 (Canceled) Total 6 files

Seems like you are missing version information in the request. So, try adding collection version information (like &archiveSets=5201) to the request. https://ladsweb.modaps.eosdis.nasa.gov/api/v2/content/details?products=VJ103MOD&archiveSets=5201&regions=[BBOX]W-65+N27+E-33.5+S0&temp...

Dear Zeynep Altay: All your orders involve post processing and are in queue, waiting for the availability of post processing resources. Currently It is taking unusually long to complete orders with post processing because recently we have received a very large number of such orders. Also, resources ...

We will look into it.

The issue is resolved so please try again after logging out and log back in.

Seems like there is an issue with our website which we are working on right now. We will get back to you as soon the issue is resolved.

Yes, 2000 files limit per order is a hard limit that cannot be changed. Since converting hdf files to geoTIFF format will save each layer as a seperate file. So, you can reduce the number of files in your order by only selecting the layers you need. However, if your order is still more than 2000 fil...