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You have 19 active orders that can be downloaded. You mentioned you cannot download your orders what is the issue? We tried one of your order with our EDL token and were able to download without any issue, see: wget command: wget -e robots=off -m -np -R .html,.tmp -nH --cut-dirs=3 "https://lads...

All SNPP data gaps are listed at:
https://modaps.modaps.eosdis.nasa.gov/services/production/outages_suomi_npp.html

See your other ticket:
posting.php?mode=reply&t=6950

I ran the following wget command with EDL token and was able to download one of your order without any problem. You should be able to download your order using your EDL token with the following wget command: wget -e robots=off -m -np -R .html,.tmp -nH --cut-dirs=3 "https://ladsweb.modaps.eosdis...

Can you provide order numbers for us to investigate?

@zxc_manchester, You cannot download these orders because seems like you have canceled both of these orders:
OrderId:502374680 Order status Jun 22, 2025 (Canceled) Total 32 files
OrderId:502374684 Order status Jun 22, 2025 (Canceled) Total 6 files

Seems like you are missing version information in the request. So, try adding collection version information (like &archiveSets=5201) to the request. https://ladsweb.modaps.eosdis.nasa.gov/api/v2/content/details?products=VJ103MOD&archiveSets=5201&regions=[BBOX]W-65+N27+E-33.5+S0&temp...

Dear Zeynep Altay: All your orders involve post processing and are in queue, waiting for the availability of post processing resources. Currently It is taking unusually long to complete orders with post processing because recently we have received a very large number of such orders. Also, resources ...

We will look into it.

The issue is resolved so please try again after logging out and log back in.