Search found 57 matches

by LP DAAC - jwilson
Tue Oct 26, 2021 7:53 am America/New_York
Forum: All Questions/Comments
Question: HLS science team urging users to use V2 data.
Replies: 2

Re: HLS science team urging users to use V2 data.

Please see Characteristics and Documentation User Guide at these data products pages:
https://lpdaac.usgs.gov/products/hlsl30v002/
https://lpdaac.usgs.gov/products/hlss30v002/

If you have any further questions, please contact LPDAAC@usgs.gov
by LP DAAC - jwilson
Tue Sep 14, 2021 11:42 am America/New_York
Forum: All Questions/Comments
Question: NASADEM collection incomplete?
Replies: 5

Re: NASADEM collection incomplete?

You are correct that tiles in the collection must contain at least 0.01% land area.
by LP DAAC - jwilson
Thu Sep 09, 2021 10:43 am America/New_York
Forum: All Questions/Comments
Question: AppEEARS can not login in
Replies: 2

Re: AppEEARS can not login in

Our technical support advise there were some issues that had been resolved.
Please contact lpdaac@usgs.gov if you experience any difficulties.
Kind regards,
Janice
by LP DAAC - jwilson
Thu Sep 09, 2021 10:16 am America/New_York
Forum: All Questions/Comments
Question: AppEEARS can not login in
Replies: 4

Re: AppEEARS can not login in

Our technical support advise there were some issues that had been resolved.
Please contact lpdaac@usgs.gov if you experience any difficulties.
Kind regards,
Janice
by LP DAAC - jwilson
Wed Sep 08, 2021 5:25 pm America/New_York
Forum: All Questions/Comments
Question: AppEEARS can not login in
Replies: 4

Re: AppEEARS can not login in

I will have our technical support look to see there are any issues.
by LP DAAC - jwilson
Wed Sep 08, 2021 2:11 pm America/New_York
Forum: All Questions/Comments
Question: AppEEARS can not login in
Replies: 2

Re: AppEEARS can not login in

I will check with our technical support.
Kind regards,
Janice
by LP DAAC - jwilson
Thu Sep 02, 2021 8:52 am America/New_York
Forum: All Questions/Comments
Question: Can't download AST_08(ASTER L2 Surface Kinetic Temperature) product
Replies: 2

Re: Can't download AST_08(ASTER L2 Surface Kinetic Temperature) product

Thank you for your inquiry. You will receive an email from Earthdata for tracking progress when orders update. Once you receive an email with "Your request has moved from state PROCESSING to CLOSED" the customer needs to look for an email with a subject line stating "Subject: LP DAAC ...
by LP DAAC - jwilson
Mon Aug 30, 2021 1:44 pm America/New_York
Forum: All Questions/Comments
Question: modes detected by Gaussian fits
Replies: 3

Re: modes detected by Gaussian fits

We hope you received assistance from the GEDI developer. We have closed this question as requested.
Thank you,
Janice
by LP DAAC - jwilson
Wed Aug 18, 2021 9:51 am America/New_York
Forum: All Questions/Comments
Question: modes detected by Gaussian fits
Replies: 3

Re: modes detected by Gaussian fits

Thank you for your question. Our Subject Matter Expert sent this inquiry to the GEDI developer for further assistance.
by LP DAAC - jwilson
Thu Aug 12, 2021 3:46 pm America/New_York
Forum: All Questions/Comments
Question: AST_08 download failed
Replies: 1

Re: AST_08 download failed

We apologize you're having trouble accessing your ordered data. In addition to the status email you received, you should expect to receive an email directly from the data provider indicating the steps needed to access the data. Have you checked your junk folder or any spam tools you may be using tha...