Search found 350 matches

by OB.DAAC - amscott
Thu Jul 06, 2023 3:18 pm America/New_York
Forum: Home
Question: CyAN data page down with error
Replies: 2

Re: CyAN data page down with error

Hello, we recently updated our website with a new theme. A part of that update was to organize our content, which means some of the pages have moved. Our main web address has NOT changed, so I would recommend going to the website and navigating to the pages you need. The CyAN page can be found by na...
by OB.DAAC - amscott
Thu Jul 06, 2023 10:02 am America/New_York
Forum: Home
Question: Ocean Color Websites Dissapeared
Replies: 3

Re: Ocean Color Websites Dissapeared

This tool is not maintained by the OB.DAAC, but I do see contact information in the footer of that page (https://neo.gsfc.nasa.gov/). I would email the webmaster listed there for questions about the NASA Earth Observations tool.
by OB.DAAC - amscott
Wed Jul 05, 2023 2:38 pm America/New_York
Forum: Home
Question: Ocean Color Websites Dissapeared
Replies: 3

Re: Ocean Color Websites Dissapeared

Thank you for the information. When we updated our website, we also moved some information around. You can find those pages from the navbar by hovering over 'Resources' > 'Documentation' > 'Algorithm Descriptions'
by OB.DAAC - amscott
Wed Jul 05, 2023 12:52 pm America/New_York
Forum: Home
Question: create new subscriptions not working
Replies: 5

Re: create new subscriptions not working

Thanks for reporting! Looking into this.
by OB.DAAC - amscott
Wed Jul 05, 2023 10:35 am America/New_York
Forum: Home
Question: L3: MODIS-Aqua SST missing file: 2021 annual data
Replies: 5

Re: L3: MODIS-Aqua SST missing file: 2021 annual data

Great, we were able to track down the issue and confirm that it has been corrected. Thanks for your patience.
by OB.DAAC - amscott
Mon Jul 03, 2023 1:17 pm America/New_York
Forum: Home
Question: L3: MODIS-Aqua SST missing file: 2021 annual data
Replies: 5

Re: L3: MODIS-Aqua SST missing file: 2021 annual data

Thanks for the screenshot! That helps. Looking into this more...
by OB.DAAC - amscott
Mon Jul 03, 2023 11:37 am America/New_York
Forum: Home
Question: L3: MODIS-Aqua SST missing file: 2021 annual data
Replies: 5

Re: L3: MODIS-Aqua SST missing file: 2021 annual data

Hello, I think you may have found an authentication glitch. I was able to get the same results as you on my first attempt grabbing annual data, however, I tried again right after, instead of changing data periods as you tried, and was able to retrieve the data the second time. This leads me to belie...
by OB.DAAC - amscott
Fri Jun 30, 2023 10:03 am America/New_York
Forum: Home
Question: Error downloading data from OBDAAC/Ocean Color
Replies: 1

Re: Error downloading data from OBDAAC/Ocean Color

Thanks so much for reporting! We made some updates to our site and one file still needed to be tweaked for the Level 3 & 4 browser. It should be working now to properly accept extraction requests.
by OB.DAAC - amscott
Fri Jun 30, 2023 10:01 am America/New_York
Forum: Home
Question: Extracting data from Level 3&4 browser gives a domain error
Replies: 4

Re: Extracting data from Level 3&4 browser gives a domain error

Thanks so much for reporting! We made some updates to our site and one file still needed to be tweaked for the Level 3 & 4 browser. It should be working now to properly accept extraction requests.
by OB.DAAC - amscott
Tue Jun 20, 2023 10:49 am America/New_York
Forum: Home
Question: How to transfer my subscription to another user
Replies: 1

Re: How to transfer my subscription to another user

Hello Jaques, Just have them begin a new subscription with the same parameters. Once the data start coming in and you verify results look as expected, you may use the new subscription going forward and cancel the old one. If you want continued access to older datasets related to the current subscrip...