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@@captlen Your question is not clear and seems like it does not belong to this question chain. Please, post your question again separately (as a new question) with more information about the product you have question about and location your are downloading your data from, etc.

Dear Peter: One option is that you use: https://nrt3.modaps.eosdis.nasa.gov/archive/allData/5200/VNP14IMG_NRT/2022/[latest DOY] instead and monitor this folder for new files. DOY folders are updated at the same time as "Recent" folder. Otherwise, you can use something like: https://nrt3.mo...

Dear Jasper: The Cloud_Top_Heights in the MOD06/MYD06 products are derived from mapping Cloud_Top_Pressure retrievals to heights using the GFS reanalysis Geopotential Heights. Even though there are Cloud_Top_Pressure data values in the data files it does not mean that all of the data are of good qua...

Updated 2022-08-11:16:30 UTC -- The S-NPP High Rate Data downlink was activated on August 11, 2022, at 14:35 UTC. LandSIPS and LANCE have started receiving SNPP VIIRS science data since around 15:48 UTC yesterday, August 10, but all product distribution will remain suspended till instrument status a...

Send the reference number you get or your query/call for us to investigate.

Dear Jasper:
Our Cloud SME just sent this:
"We have been carefully looking at this but haven’t yet reached a point where we have a clear answer for the user. Within the next few days we should be able to answer."

Dear Mary: All LAADS servers are working normally at the moment. Please try again and let us know if you still cannot access data. Direct access to LAADS archive: https://ladsweb.modaps.eosdis.nasa.gov/archive/allData/5000/VNP46A1/2019/ LAADS search and order: https://ladsweb.modaps.eosdis.nasa.gov/...

Just to let you know we sent your question to our MODIS Cloud product expert and waiting for the response. We will let you know as soon as we here back. We appreciate your patience.

You may want to explore NASA’s Fire Information for Resource Management System (FIRMS) at:
https://www.earthdata.nasa.gov/learn/find-data/near-real-time/firms

Dear Jasper: In order to get actual values you need to apply the scale_factor and the add_offset for the parameter/SDS you are intersted in (e.g., cloud_top_height). The scale_factor and offset values are provided in the header metadata for each SDS/layer or in the product user guide. The following ...