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I will check with our technical support.
Kind regards,
Janice

Thank you for your inquiry. You will receive an email from Earthdata for tracking progress when orders update. Once you receive an email with "Your request has moved from state PROCESSING to CLOSED" the customer needs to look for an email with a subject line stating "Subject: LP DAAC ...

We hope you received assistance from the GEDI developer. We have closed this question as requested.
Thank you,
Janice

Thank you for your question. Our Subject Matter Expert sent this inquiry to the GEDI developer for further assistance.

We apologize you're having trouble accessing your ordered data. In addition to the status email you received, you should expect to receive an email directly from the data provider indicating the steps needed to access the data. Have you checked your junk folder or any spam tools you may be using tha...

Dear Haijun, As mentioned in the previous reply it's based on SRTM (along with few other DEMs), which does full fill mission performance requirements of 16 m absolute vertical error. At this time the Private Investigator (PI) has not replied to our request for further guidance. We apologize for the ...

We have forwarded your inquiry to our Subject Matter Expert for assistance.

Our Subject Matter Expert is still waiting a response from the PI.
We apologize for the delay.

The user is right about what he observed w/ the NASADEM tile. The NASADEM User Guide doesn't have any information on its vertical accuracy. It's based on SRTM (along with few other DEMs), which does full fill mission performance requirements of 16 m absolute vertical error. I don't know what's causi...

We have reached out to a Subject Matter Expert for any further guidance.