Search found 137 matches

by OB ODPS - jgwilding
Thu Sep 28, 2023 4:02 pm America/New_York
Forum: Questions/Comments
Question: VIIRS and MODIS Level 2 Subscription Access
Replies: 20

Re: VIIRS and MODIS Level 2 Subscription Access

Hi Mark.

We have been developing a new version of the getfile application, and the redirect is in place to deal with the old end points. Is the redirect creating a problem for you or is this just an observation?


john
by OB ODPS - jgwilding
Tue Aug 22, 2023 5:38 pm America/New_York
Forum: Questions/Comments
Question: Oceancolor website is down.
Replies: 2

Re: Oceancolor website is down.

Hi. A network component failed, cutting us off the public network. The component was replaced in the morning of Aug 22, and all services should be available.

Regards,
john
by OB ODPS - jgwilding
Mon Jun 12, 2023 10:43 am America/New_York
Forum: Questions/Comments
Question: Cant retrieve file order using wget
Replies: 1

Re: Cant retrieve file order using wget

Hi Paula.

Can you post your download command and its output?

john
by OB ODPS - jgwilding
Mon May 22, 2023 4:38 pm America/New_York
Forum: Questions/Comments
Question: JPSS1 November Monthly Climatology?
Replies: 3

Re: JPSS1 November Monthly Climatology?

Hi. The MC product for Nov has been made and is now available.

Regards,
john
by OB ODPS - jgwilding
Wed May 10, 2023 12:16 pm America/New_York
Forum: Questions/Comments
Question: Unable to update subscription
Replies: 2

Re: Unable to update subscription

Follow-up:

We have implemented a fix for this problem. Please try updating your subscription again at your earliest convenience.

Regards,
john
by OB ODPS - jgwilding
Tue May 09, 2023 5:13 pm America/New_York
Forum: Questions/Comments
Question: Unable to update subscription
Replies: 2

Re: Unable to update subscription

Hi. Thanks for reporting this. We believe we have identified the problem and have a suitable fix. We hope to test and implement it before COB Wednesday. Sorry for the inconvenience.

john
by OB ODPS - jgwilding
Tue May 02, 2023 10:16 am America/New_York
Forum: Questions/Comments
Question: Aqua Modis NRT. NC subscription #616 Data ended 1-31-23
Replies: 4

Re: Aqua Modis NRT. NC subscription #616 Data ended 1-31-23

Good morning. It appears that the subscription was not confirmed before the expiration date: sub_id type expire_date confirm_date notify_date ----------- ---- ----------------------- ----------------------- ----------------------- 616 1 2023-02-01 00:00:00.000 2019-09-17 15:06:56.236 2023-01-25 00:0...
by OB ODPS - jgwilding
Mon Mar 20, 2023 10:00 am America/New_York
Forum: Questions/Comments
Question: subscription but without map and cannot subscribe to OCLI S3-B data
Replies: 4

Re: subscription but without map and cannot subscribe to OCLI S3-B data

I've attached screenshots of the main subscription page. If you select VIIRS and an OLCI sensor, you should see two tabs in the lower area, one for each of the sensors. Normally the L2 maps are already checked. I do see that SST is not listed as an available map for VIIRS although it should be. We d...
by OB ODPS - jgwilding
Fri Mar 17, 2023 12:58 pm America/New_York
Forum: Questions/Comments
Question: subscription but without map and cannot subscribe to OCLI S3-B data
Replies: 4

Re: subscription but without map and cannot subscribe to OCLI S3-B data

Hi. I see these subscriptions for your user. They are not extracted subscriptions so there is no option for mapping or sending to email. Instead the files are staged for you to download via HTTP. The screenshot you provided is for creating a new extracted subscription. For those, you can choose to h...
by OB ODPS - jgwilding
Fri Feb 03, 2023 1:19 am America/New_York
Forum: Questions/Comments
Question: OBDAAC Subscriptions issue
Replies: 6

Re: OBDAAC Subscriptions issue

Andrew, If you were able to log into our web site and confirm the subscriptions, the email for the subscriptions matches the one registered with your Earthdata account (@digitalglobe.com). The expiration emails start 15 days prior to the expiration date and are resent every 7 days, so users get 3 em...