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We might have identified a problem. Can you try submitting the order again after you see this message?

We have seen odd cases like this caused by old, stale cookies or cached files. Can you clear your cache and relevant cookies (anything from nasa.gov) and restart your browser or even try a different browser?

I will also check with the web devels to see if they can find any error messages in the log.

Yes, I would say try submitting it again. The web application sends the email after a successful submission, and it should arrive within a minute after the last place-order button is clicked. The web app should present a confirmation page with info and instructions.


John

Normally if you place an order for data and select that you do want your data extracted, as opposed to getting the full-sized granules, you receive an email with the subject, "Your order [N]" where N is your order ID. If you did not receive that message, check your spam/junk folder. Perhap...

Hi. I'm actually with the OB-DAAC, but i wonder if this is your problem. Dear LANCE-MODIS Users: Starting 6/1/2021 we will be expiring all app keys in favor of using tokens. If you authenticate via the “Authorization: Bearer <app key>” HTTPS header and the app key you provide is formatted as XXXXXXX...

Can you post your order ID so we can investigate?

john

Try this link.

It should download the single tar file for your order.

john

Chuanmin, For the new FRS files, it also seems that ESA merged scenes from the same orbit into single files, so there isn't the 1-to-1 relationship between the old and new files. Regarding the search issue you had with Aqua/Terra that resulted in duplicate names, can you post the search parameters y...

Andrew,

Just wanted to close the loop on this issue in this post. The problem was caused by a delay in the database synchronization and was resolved on May 6.

john

Hi. Last week we received an email from the LANCE group about a mishap that invalidated tokens created before Monday, May 3. You might just need to create a new token and use it. I can't speak to the expiration issue.

Regards,
john