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Hi Amy. This order has been staged in multiple segments over the last several weeks, with about 5500 files in each segment. The TAR file that you are trying to download, requested_files_42.tar, would have been staged as part of the first segment and has since been removed to make room for other file...

Hi Julien. Thank you for posting your screenshots. We have been able to replicate the problem and are investigating. It appears to be an issue with the query that is used for the page that results from the Find Swaths operation. The granules that appear as duplicates have the characteristic of havin...

Hi Julien,

We are unable to reproduce the duplicate results. I've attached a screenshot from our browser where we have navigated to the same date. Can you post a screenshot that shows the duplicate results?

john

Hi Amita. The reason you got a list of URLs the first time is that you did not choose to receive extracted data or when you ordered the OLCI data, we had not yet implemented the extraction process for the OLCI data. That was implemented a couple of weeks ago. The reason for getting more files now co...

Yes, the L2 products made for extracted subscriptions have a different set of products to be able to support all of the different mapped products we offer. To get the standard L2 product, you would currently need to create non-extracted subscriptions, one for the OC and one for the SST, download tho...

Well, that might indicate that the problem we identified was the cause.

The order has since staged completely, and you should have received the email with the info and links to instructions. Feel free to follow up if you have any questions or problems downloading the data.

Yes, the order is currently processing, roughly 9700 of 13000 files. Once the files are staged, you will get an email that contains info and links to download instructions.

Did you do anything different on your side this time?

We might have identified a problem. Can you try submitting the order again after you see this message?

We have seen odd cases like this caused by old, stale cookies or cached files. Can you clear your cache and relevant cookies (anything from nasa.gov) and restart your browser or even try a different browser?

I will also check with the web devels to see if they can find any error messages in the log.

Yes, I would say try submitting it again. The web application sends the email after a successful submission, and it should arrive within a minute after the last place-order button is clicked. The web app should present a confirmation page with info and instructions.


John