Search found 198 matches

by LP DAAC - jwilson
Tue Oct 18, 2022 9:34 am America/New_York
Forum: Questions/Comments
Question: several problems in downloading data
Replies: 3

Re: several problems in downloading data

@wangyifan852,
The LP DAAC has forwarded your question to our Subject Matter Expert for assistance.
1. The recently downloaded MOD11C3 and MOD13C2 data does not contain SDS datasets(Index of /MOLT/MOD11C3.006 (usgs.gov))
Kind regards,
Janice
by LP DAAC - jwilson
Tue Oct 18, 2022 9:25 am America/New_York
Forum: Questions/Comments
Question: how to extract the exact the shape of GEDI shots
Replies: 5

Re: how to extract the exact the shape of GEDI shots

@deace.
We have forwarded your inquiry to our Subject Matter Expert for further assistance.
Thank you,
Janice
by LP DAAC - jwilson
Tue Oct 18, 2022 9:21 am America/New_York
Forum: Questions/Comments
Question: Unable to download GEDI data from Earth Data portal
Replies: 4

Re: Unable to download GEDI data from Earth Data portal

colleen_spalding , and t_jucker , Sorry for the issues with accessing GEDI through Earthdata. Presently, we are not completely sure what is causing the issue, but it is most certainly being addressed. What we do know is this issue only pertains to GEDI data that is requested using the "Customi...
by LP DAAC - jwilson
Fri Oct 07, 2022 2:30 pm America/New_York
Forum: Questions/Comments
Question: ASTER Data Download
Replies: 2

Re: ASTER Data Download

@fboschetty247,

Please find the download links below:
(link=) e4ftl01.cr.usgs.gov/PullDir/030713398111811
(link=) e4ftl01.cr.usgs.gov/PullDir/030713398288671
Let us know if you have any further questions.
Janice
by LP DAAC - jwilson
Tue Oct 04, 2022 10:39 am America/New_York
Forum: Questions/Comments
Question: ASTER Data Download
Replies: 2

Re: ASTER Data Download

fboschetty247 , The LP DAAC has had some email server issues and our technical engineers are currently working the issues. We sent you the download links for the orders you sent through LPDAAC@usgs.gov email. Please let us know if you did not get those emails. I have asked for the download link and...
by LP DAAC - jwilson
Wed Sep 28, 2022 12:42 pm America/New_York
Forum: Questions/Comments
Question: Cannot down load ASTER L2 Surface Reflectance SWIR&VNIR
Replies: 3

Re: Cannot down load ASTER L2 Surface Reflectance SWIR&VNIR

@muraokahiroyasu,
The LP DAAC is having issues with email server issues and our technical engineer are currently working on a fix. Please send me the order ID number and I can request the download link for you.
Thank you,
Janice
by LP DAAC - jwilson
Wed Sep 28, 2022 12:31 pm America/New_York
Forum: Questions/Comments
Question: AST_07 and AST_07XT no email, no download
Replies: 16

Re: AST_07 and AST_07XT no email, no download

rsglab2011 , The LP DAAC is currently working the issues with sending email replies to users. There is no estimate of time when these issues will be resolved. I have requested the download link for your order and will send you the download link once I receive it from our technical support. Thank yo...
by LP DAAC - jwilson
Fri Sep 23, 2022 11:17 am America/New_York
Forum: Questions/Comments
Question: AST_07 and AST_07XT no email, no download
Replies: 16

Re: AST_07 and AST_07XT no email, no download

rsglab2011 , When you are ready to submit another order for ASTER On-demand, please contact lpdaac@usgs.gov Our technical support would like to troubleshoot and resolve the issue with sending these order notifications to you or possibly other users. You can delete the mail addresses from this conve...
by LP DAAC - jwilson
Wed Sep 21, 2022 9:10 am America/New_York
Forum: Questions/Comments
Question: AST_07 and AST_07XT no email, no download
Replies: 16

Re: AST_07 and AST_07XT no email, no download

@rsglab2011,
I have forwarded your inquiry to our technical support for further assistance.
by LP DAAC - jwilson
Mon Sep 19, 2022 11:16 am America/New_York
Forum: Questions/Comments
Question: AST_07 and AST_07XT no email, no download
Replies: 16

Re: AST_07 and AST_07XT no email, no download

rsglab2011 , I resent the email to both email addresses through our mail server. We cannot resend through Order Manager once they have completed and shipped. I had our engineer check to see if there were any bounce backs or delivery issues sending the notifications. You should have all the download...