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Hi @salit.chakma,

Could you please email your AppEEARS request ID and the criteria you are using to filter pixels to lpdaac@usgs.gov and reference this post in the email.

Thank you! - Danielle

Hi thomas.k.roth If you are having issues with the 30-Meter SRTM Tile Downloader I recommend contacting that tool's creator, as the tool was not created by the LP DAAC. I found this information on the tool's webpage: Derek Watkins is the creator of the tool. "Questions or comments to dwtkns at ...

Hi @piyush we are still looking into the 401 error. We apologize for the delay. We'll make sure to post something when the issue has been resolved.

Hi matthewfloyd1 I have spoken with the Landsat team and the Landsat catalog has no record of a Landsat scene over this area acquired on December 31, 1985. We are unsure of what is being shown on the map you provided. However, looking in USGS EarthExplorer: https://earthexplorer.usgs.gov/ there are ...

The LP DAAC completed significant maintenance activities during the month of the July that caused issues for some users trying to access the LP DAAC’s Data Pool. Recently the LP DAAC has implemented several performance improvements to resolve these issues. At this time, we are seeing fully restored ...

Hi bbishnoi Additional fixes were recently implemented. I just attempted to download data from https://e4ftl01.cr.usgs.gov/ and also received an error. However, clearing my cache and deleting USGS related cookies resolved the error and I was able to successfully download several different data produ...

Hi @didac_creaf Thank you for the follow up. The 401 error is a separate issue that we are currently looking into. We will post when we have additional information. Thank you.

Hi @ dsgearthdatadownloader1 Additional fixes were recently implemented. I just attempted to download data from https://e4ftl01.cr.usgs.gov/MOTA/MCD43A1.006/ and also received an error. However, clearing my cache and deleting USGS related cookies resolved the error and I was able to successfully dow...

Hi piyush It looks like we are still experiencing issues and are now looking into other solutions. At this time the best advice I have received is to try and download data half an hour after the top of the hour (i.e. 1:30, 2:30, 3:30, etc) as this is when we are manually refreshing connections until...

Hi edwardsch We are still experiencing issues and looking into other solutions. At this time the best advice I have received is to try and download data half an hour after the top of the hour (i.e. 1:30, 2:30, 3:30, etc) as this is when we are manually refreshing connections until we have a better s...