Search found 337 matches

by OB.DAAC - amscott
Mon Apr 24, 2023 1:46 pm America/New_York
Forum: Questions/Comments
Question: Subscriptions not updating
Replies: 4

Re: Subscriptions not updating

You need to keep track of which subscriptions or orders are under which email accounts. The only data under your user: chrishawes is an extraction order #3891, which expired 4/20. This is the email to check for that order. Communications about the other data will be sent to the email used to open th...
by OB.DAAC - amscott
Thu Apr 20, 2023 10:03 am America/New_York
Forum: Questions/Comments
Question: Photosynthetically Active Radiation Data
Replies: 5

Re: Photosynthetically Active Radiation Data

Hello, please share the data access method (url and data selections, command as typed, code block) you attempted so we can get you help from the right subject matter experts.
by OB.DAAC - amscott
Mon Apr 17, 2023 10:53 am America/New_York
Forum: Questions/Comments
Question: Level 1&2 browser access
Replies: 15

Re: Level 1&2 browser access

I believe this is the result of your information (data selections) going stale on the page. Even though you can see the parameters you selected in your URL, the information only remains for your session, so using that URL again won't work if you save it. Instead, you will need to start over and re-e...
by OB.DAAC - amscott
Fri Apr 14, 2023 12:27 pm America/New_York
Forum: Questions/Comments
Question: Level 1&2 browser access
Replies: 15

Re: Level 1&2 browser access

Can you verify on your earthdata account (https://urs.earthdata.nasa.gov) that you have authorized "OB.DAAC L1/2 Browser" by navigating to 'Applications' > 'Approved Applications'? If you don't see OB.DAAC L1/2 Browser in your list, click the 'Approve more applications' button at the botto...
by OB.DAAC - amscott
Fri Apr 14, 2023 11:42 am America/New_York
Forum: Questions/Comments
Question: Level 1&2 browser access
Replies: 15

Re: Level 1&2 browser access

I don't understand your issue. Can you describe your process with using Level 1 & 2 browser so I can understand why and when you are getting these 404 errors?
by OB.DAAC - amscott
Thu Apr 13, 2023 11:13 am America/New_York
Forum: Questions/Comments
Question: OpenDAP not working
Replies: 10

Re: OpenDAP not working

Hi @raninir,

Please send the information in your last post to connection_problems@oceancolor.sci.gsfc.nasa.gov
by OB.DAAC - amscott
Thu Apr 13, 2023 11:12 am America/New_York
Forum: Questions/Comments
Question: OpenDAP not working
Replies: 10

Re: OpenDAP not working

Hi @raninir,

Please send the information in your last post to connection_problems@oceancolor.sci.gsfc.nasa.gov
by OB.DAAC - amscott
Wed Apr 12, 2023 3:45 pm America/New_York
Forum: Questions/Comments
Question: OpenDAP not working
Replies: 10

Re: OpenDAP not working

Great! Thank you so much for your patience.
by OB.DAAC - amscott
Wed Apr 12, 2023 2:33 pm America/New_York
Forum: Questions/Comments
Question: OpenDAP not working
Replies: 10

Re: OpenDAP not working

There was indeed a block in place. Access to opendap has been restored. Are you able to retrieve your data now?
by OB.DAAC - amscott
Wed Apr 12, 2023 2:15 pm America/New_York
Forum: Questions/Comments
Question: data access
Replies: 7

Re: data access

Thank you. We are taking a look.