Search found 110 matches

by OB ODPS - jgwilding
Mon Aug 27, 2018 12:26 pm America/New_York
Forum: All Questions/Comments
Question: No recent oisst ancillary files?
Replies: 2

No recent oisst ancillary files?

Hi Benjamin,

These files are posted once a week, usually Mondays.  The latest file was obtained by our system at 12:09 today: oisst.20180822.gz

Regards,
john
by OB ODPS - jgwilding
Tue Aug 14, 2018 9:27 am America/New_York
Forum: All Questions/Comments
Question: Data order segment
Replies: 4

Data order segment

Eligio,Thanks to your easy-to-match email address, i have found these old orders for you that had partially staged segments: oid              receive_date            notify_date             expire_req...
by OB ODPS - jgwilding
Tue Aug 14, 2018 8:15 am America/New_York
Forum: All Questions/Comments
Question: Data order segment
Replies: 4

Data order segment

Eligio,

Can you provide an order ID for me to look at?

john
by OB ODPS - jgwilding
Wed May 09, 2018 4:59 pm America/New_York
Forum: All Questions/Comments
Question: subscription- Image distribution method
Replies: 2

subscription- Image distribution method

Hi again.  Just following up on this.  We found and believe that we fixed the problem that was preventing the DB from being updated correctly.  Please let us know if you have any more problems of this nature.

Regards,
john
by OB ODPS - jgwilding
Mon May 07, 2018 6:02 pm America/New_York
Forum: All Questions/Comments
Question: subscription- Image distribution method
Replies: 2

subscription- Image distribution method

Hi.  It looks like subscription 3171 is configured the way you want, with L1 and L2 maps being distributed via the web-dist method.  The other two subscriptions were not configured properly.  I've updated them manually to be consistent with 3171.We might need to look at the web ap...
by OB ODPS - jgwilding
Mon Feb 19, 2018 1:07 pm America/New_York
Forum: All Questions/Comments
Question: L1&L2 browser orders
Replies: 1

L1&L2 browser orders

Mati,

You will soon be receiving new notification emails for the two orders you placed Feb 17.  Please examine the files to see if all of the geophysical variables are in the files, and let me know.

Order IDs: b07000908280ae5a and f08090808181ad59

Thanks,
john
by OB ODPS - jgwilding
Tue Feb 13, 2018 5:20 pm America/New_York
Forum: All Questions/Comments
Question: Ordering Aqua L1 Extracted Data
Replies: 1

Ordering Aqua L1 Extracted Data

We had a configuration problem between the order manager and recently updated science software that has been resolved.  Please check the order 2080e040308ea651 for correctness.  You should have received another email notification for it.

Regards,
john
by OB ODPS - jgwilding
Fri Nov 17, 2017 2:58 pm America/New_York
Forum: All Questions/Comments
Question: Issue with extracted L1A files
Replies: 7

Issue with extracted L1A files

Dan,The problem with order f04020a0c505ac5c was caused by geo-location failures.  The UTC-pole file, which is updated daily as part of standard production and distributed to all of our processing hosts nightly, became too old on the hosts that stage orders.  The problem there was that the ...
by OB ODPS - jgwilding
Fri Nov 17, 2017 10:36 am America/New_York
Forum: All Questions/Comments
Question: Issue with extracted L1A files
Replies: 7

Issue with extracted L1A files

Yes, if it was the notification for order 4090b090c30aa65d, it was partially staged.  Each order has a limit for how much data can be staged at one time (currently 40 GB), and once reached, staging stops, and a notification is sent to user.  After downloading the staged data, users can eit...
by OB ODPS - jgwilding
Fri Nov 17, 2017 10:03 am America/New_York
Forum: All Questions/Comments
Question: Issue with extracted L1A files
Replies: 7

Issue with extracted L1A files

Dan,Just to follow up, i added VIIRS L1-extract capability to our order manager yesterday in response to this topic, and your orders are in the process of staging.  It's fine if you've already retrieved the full granules.  Processing the orders will exercise the new functionality.R...