Search found 110 matches

by OB ODPS - jgwilding
Mon Nov 30, 2020 12:01 pm America/New_York
Forum: Questions/Comments
Question: older file, not all att or eph files returned
Replies: 2

older file, not all att or eph files returned

Brock,In the first case, the returned ATT file is a refined one with 2-hr coverage. With a 5-min granule starting at 1740, it's all you need.  The NRT files, both ATT and EPH, provide 5-min coverage, so you always need two of those when they are used.  The refined EPH for Aqua are deli...
by OB ODPS - jgwilding
Wed Nov 25, 2020 8:07 am America/New_York
Forum: Questions/Comments
Question: MODIS Data download
Replies: 4

MODIS Data download

Hi Amita,

The order is being restaged now.  You should receive a new staged-notification email within the next 15-30 minutes, if not sooner.  Let me know if you need help downloading the files.

john
by OB ODPS - jgwilding
Tue Nov 24, 2020 5:57 pm America/New_York
Forum: Questions/Comments
Question: MODIS Data download
Replies: 4

MODIS Data download

Hi Amita,

We can have the order restaged for you.  Do you know what the order-id is?

john
by OB ODPS - jgwilding
Fri Oct 23, 2020 5:36 pm America/New_York
Forum: Questions/Comments
Question: Subscriptions Empty
Replies: 11

Subscriptions Empty

Mark,Well, our admins have checked logs going back to Oct 1 and don't see any blocks on that IP or any in the /24 subnet.  So unless you gave me the wrong IP address by mistake, it doesn't look like the problem is related to blocking.  The next time you see the problem, you could t...
by OB ODPS - jgwilding
Fri Oct 23, 2020 1:25 pm America/New_York
Forum: Questions/Comments
Question: Subscriptions Empty
Replies: 11

Subscriptions Empty

Mark,Apparently not being able to access our web site and forum is an indicator of an IP block.  The blocks are dynamically added and removed.  To my knowledge, nothing was down this morning.  Are you running the queries for the different subscriptions concurrently or just one at a ti...
by OB ODPS - jgwilding
Thu Oct 22, 2020 6:06 pm America/New_York
Forum: Questions/Comments
Question: Subscriptions Empty
Replies: 11

Subscriptions Empty

Glad to hear that.  However, our systems group did not see any blocks for that IP, so i'm not sure what was going on.

john
by OB ODPS - jgwilding
Thu Oct 22, 2020 1:51 pm America/New_York
Forum: Questions/Comments
Question: Subscriptions Empty
Replies: 11

Subscriptions Empty

Thanks.  I've forwarded it to our systems group.  They'll check for a block.  Usually a block occurs if the traffic exceeds certain limits, i.e. too many concurrent connections, too many attempts to get non-existent files.

john
by OB ODPS - jgwilding
Thu Oct 22, 2020 1:41 pm America/New_York
Forum: Questions/Comments
Question: Subscriptions Empty
Replies: 11

Subscriptions Empty

Mark,

We think you might have gotten an IP block.  Can you post your public-facing IP address?

john
by OB ODPS - jgwilding
Thu Oct 22, 2020 12:27 pm America/New_York
Forum: Questions/Comments
Question: Subscriptions Empty
Replies: 11

Subscriptions Empty

Mark,I don't think you need the user/passwd options for the file search.  When i run this, i get files through today (Oct 22).  The 2> redirects the wget msgs to /dev/null.  Does this work for you?john$ wget --post-data="subID=906&results_as_file=1" -O - https://ocea...
by OB ODPS - jgwilding
Mon Oct 19, 2020 3:43 pm America/New_York
Forum: Questions/Comments
Question: SST subscription issues
Replies: 6

SST subscription issues

Kim,Sorry for misunderstanding.  Those two subscriptions are for refined data, and there is a significant delay for that.  According to our DB, the last-match for them is 2020-09-21 06:48 ETD.  The ancillary data the processing is waiting for should arrive in a couple of days, and tha...