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This has been corrected. Thanks for catching that and reporting.

All, we made a couple changes on our side to try to resolve this issue. Please clear all caches, start fresh from our Level 1 & 2 Data Browser and update us on your ability to order your data.

You need to keep track of which subscriptions or orders are under which email accounts. The only data under your user: chrishawes is an extraction order #3891, which expired 4/20. This is the email to check for that order. Communications about the other data will be sent to the email used to open th...

Hello, please share the data access method (url and data selections, command as typed, code block) you attempted so we can get you help from the right subject matter experts.

I believe this is the result of your information (data selections) going stale on the page. Even though you can see the parameters you selected in your URL, the information only remains for your session, so using that URL again won't work if you save it. Instead, you will need to start over and re-e...

Can you verify on your earthdata account (https://urs.earthdata.nasa.gov) that you have authorized "OB.DAAC L1/2 Browser" by navigating to 'Applications' > 'Approved Applications'? If you don't see OB.DAAC L1/2 Browser in your list, click the 'Approve more applications' button at the botto...

I don't understand your issue. Can you describe your process with using Level 1 & 2 browser so I can understand why and when you are getting these 404 errors?

Hi @raninir,

Please send the information in your last post to connection_problems@oceancolor.sci.gsfc.nasa.gov

Hi @raninir,

Please send the information in your last post to connection_problems@oceancolor.sci.gsfc.nasa.gov