Forum

@muraokahiroyasu,
The LP DAAC is having issues with email server issues and our technical engineer are currently working on a fix. Please send me the order ID number and I can request the download link for you.
Thank you,
Janice

rsglab2011 , The LP DAAC is currently working the issues with sending email replies to users. There is no estimate of time when these issues will be resolved. I have requested the download link for your order and will send you the download link once I receive it from our technical support. Thank yo...

rsglab2011 , When you are ready to submit another order for ASTER On-demand, please contact lpdaac@usgs.gov Our technical support would like to troubleshoot and resolve the issue with sending these order notifications to you or possibly other users. You can delete the mail addresses from this conve...

@rsglab2011,
I have forwarded your inquiry to our technical support for further assistance.

rsglab2011 , I resent the email to both email addresses through our mail server. We cannot resend through Order Manager once they have completed and shipped. I had our engineer check to see if there were any bounce backs or delivery issues sending the notifications. You should have all the download...

rsglab2011 , Our records shows the email address we sent the notifications to would be the one you registered or updated your profile on the Earthdata search "rsglab-itc@utwente.nl". If you did not receive the notifications, you might want to check with your system administrator for email...

@rsglab2011,
I had sent you the downloads links for three of the granules here and for the four granules through the LPDAAC@usgs.gov email.

xj_3722 , Have you tried a different browser? If you are receiving a 400 Bad Request error, please clear your cache, delete any USGS related cookies, and try to access the Data Pool again. Keep in mind access to LP DAAC HTTP downloads will be unavailable on Wednesday September 14, 2022 between 8:00...

rsglab2011 , I submitted an order with the three granules you provided in your email sent to the LP DAAC. I received all notifications. Here are the download links for those three granules for ASTER On-demand that I had submitted on your behalf. AST_L1A#003_02262003090553_03122003131518.hdf AST_L1A...

rsglab2011 , LP DAAC order manager records show your last orders completed and shipped on August 30, 2022 for ASTER AST_07XT.003 and AST_07.003 On-Demand. I did not see any of the requested AST_L1A granules with the dates you provided when you contacted the lpdaac@usgs.gov User Services. We have ha...