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Andrew, It seems you are not confirming your subscriptions. The set you provided IDs for expired on Feb 1. These can be confirmed via the Subscriptions Dashboard. sub_id expire_date ----------- ----------------------- 2178 2023-02-01 00:00:00.000 2179 2023-02-01 00:00:00.000 2180 2023-02-01 00:00:00...

Matt,

Yes, the format and params should be the same. The products should be the R2022 version.

john

Hi Matt. I believe the problem is fixed. Try polling for data staged for those subscriptions today. You should find data back to Nov 1. If that looks okay, we can run the data back to when the flow stopped. The issue was caused by the renaming of the VIIRS L1A files just prior to the reprocessing. S...

Hi. Can you provide at least one of the subscription IDs?

Amy,

Okay. If you do get into a bind trying to download data for a segment before it expires, you can use the Order Dashboard to extend the expiration date of an order or a segment.

john

Hi Amy. So where are you with the rest of the downloads? Are you able to keep up with the batches within the three-day period? If you miss any of the TAR files, we can reset the order to restage them.

john

Hi Amy. This order has been staged in multiple segments over the last several weeks, with about 5500 files in each segment. The TAR file that you are trying to download, requested_files_42.tar, would have been staged as part of the first segment and has since been removed to make room for other file...

Hi Julien. Thank you for posting your screenshots. We have been able to replicate the problem and are investigating. It appears to be an issue with the query that is used for the page that results from the Find Swaths operation. The granules that appear as duplicates have the characteristic of havin...

Hi Julien,

We are unable to reproduce the duplicate results. I've attached a screenshot from our browser where we have navigated to the same date. Can you post a screenshot that shows the duplicate results?

john

Hi Amita. The reason you got a list of URLs the first time is that you did not choose to receive extracted data or when you ordered the OLCI data, we had not yet implemented the extraction process for the OLCI data. That was implemented a couple of weeks ago. The reason for getting more files now co...