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Yes, your account was authenticated.

Your account is working because your username was authenticated by LAADS team.

Try submitting your order again and if still does not work send your EDL username and email for us to investigate.

For a faster response/resolution, start an new post and don't add to this existing post.

@@vllgsbr2, Try submitting your order again.

Try "earthdata-support@nasa.gov". This should work.

Try using support@nasa.gov instead.

Please try submitting your order again.
You can access your previous orders by clicking on "Past Orders" button on the left side of the ordering page (your first screenshot).

Try submitting your order again.

The API issue is resolved. It should work now.