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Hi. I'm actually with the OB-DAAC, but i wonder if this is your problem. Dear LANCE-MODIS Users: Starting 6/1/2021 we will be expiring all app keys in favor of using tokens. If you authenticate via the “Authorization: Bearer <app key>” HTTPS header and the app key you provide is formatted as XXXXXXX...

Can you post your order ID so we can investigate?

john

Try this link.

It should download the single tar file for your order.

john

Chuanmin, For the new FRS files, it also seems that ESA merged scenes from the same orbit into single files, so there isn't the 1-to-1 relationship between the old and new files. Regarding the search issue you had with Aqua/Terra that resulted in duplicate names, can you post the search parameters y...

Andrew,

Just wanted to close the loop on this issue in this post. The problem was caused by a delay in the database synchronization and was resolved on May 6.

john

Hi. Last week we received an email from the LANCE group about a mishap that invalidated tokens created before Monday, May 3. You might just need to create a new token and use it. I can't speak to the expiration issue.

Regards,
john

Dear Chuanmin Hu, The EN1 files are the new Release 4 of the MERIS L1B data that we have just ingested. I'm not sure if support for these has made it into SeaDAS yet, but you would need to unzip the file and give the xfdumanifest.xml file as the input file. Our group will be releasing more informati...

Hi Amita,

Just following up on this. The order was staged at May 10 2021 6:58PM UTC and will expire on May 17. Let us know if you have any questions or problems.

Regards,
john

Hi Amita, The order you referenced was actually flagged as a duplicate of another order, and that other order has been removed. The order can now be staged, and our system is currently working on doing that. You should receive an email shortly indicating that the data are ready to download. Regards,...

Brock, For the 2756/2757 pair, nighttime data was enabled for 2756, and 2757 was set to terminate today. For the 2758/2759 pair, nighttime data was enabled for 2758, and 2759 was set to terminate today. You should begin seeing nighttime data in the 2756 and 2758 subscriptions after a while. Let me k...