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Hi Sean
Thanks, our downloaders are working again now.
Regards
Jane

Hi NASAI'm not sure if our download machine got IP-banned at your firewall. All connections hit the maximum redirects issue before this happened and we now can't connect from that machine or any others on the subnet, I'm suspicious we got banned for too many failures. The IP is xx.xxx.xx...

Hi

I'm unable to download the following and it isn't listed in the index.

S20201230012323_TOAST.OZONE

Is there an issue?

Thanks
Jane

Dear Alicia

Thank you so much for your help.

Jane

Hi NASAI'm not sure if our download machine got IP-banned at your firewall. The appearance of unnamed files in the Ancillary/Meterological indexes broke our downloader, which cheerfully continued trying (and failing) to download these files. We now can't connect from that machine or any othe...

Thanks Tommy
Downloads have come through.

Thanks, do you have any idea of expected time for a fix?

Hello
There is only one V*.L2_SNPP_OC.nc VIIRS file for 20191201 (335) nrt data and no MODIS L1A data since file 'A2019335165000.L1A_LAC.bz2', is there a problem?
Thanks
Jane

Morning,

There is no new refined data available for both AQUA-MODIS and VIIRS-SNPP since 13th September 2019 (day 256).  The last new files for 12th September 2019 were made available on 27th September 2019.

Is there an issue?

Regards
Jane

Thanks for letting me know.
Regards
Jane