Search found 352 matches

by OB.DAAC - amscott
Wed May 03, 2023 9:19 am America/New_York
Forum: Home
Question: Level 1&2 browser access
Replies: 15

Re: Level 1&2 browser access

All, we continued investigating and were able to find unexpected messages in system logs that we were able to remedy. This may have been the cause of your data access issues. Please give it another try. 🙏🏾
by OB.DAAC - amscott
Tue May 02, 2023 9:42 am America/New_York
Forum: Home
Question: Aqua Modis NRT. NC subscription #616 Data ended 1-31-23
Replies: 4

Re: Aqua Modis NRT. NC subscription #616 Data ended 1-31-23

Good morning, We are taking a look.
by OB.DAAC - amscott
Fri Apr 28, 2023 4:08 pm America/New_York
Forum: Home
Question: Year 1900 data at directdataaccess/Level-3 Mapped/Aqua-MODIS
Replies: 2

Re: Year 1900 data at directdataaccess/Level-3 Mapped/Aqua-MODIS

This has been corrected. Thanks for catching that and reporting.
by OB.DAAC - amscott
Tue Apr 25, 2023 4:51 pm America/New_York
Forum: Home
Question: Level 1&2 browser access
Replies: 15

Re: Level 1&2 browser access

All, we made a couple changes on our side to try to resolve this issue. Please clear all caches, start fresh from our Level 1 & 2 Data Browser and update us on your ability to order your data.
by OB.DAAC - amscott
Tue Apr 25, 2023 12:20 pm America/New_York
Forum: Home
Question: wget error
Replies: 1

Re: wget error

Can you post the wget command and its output?

john
by OB.DAAC - amscott
Mon Apr 24, 2023 1:46 pm America/New_York
Forum: Home
Question: Subscriptions not updating
Replies: 4

Re: Subscriptions not updating

You need to keep track of which subscriptions or orders are under which email accounts. The only data under your user: chrishawes is an extraction order #3891, which expired 4/20. This is the email to check for that order. Communications about the other data will be sent to the email used to open th...
by OB.DAAC - amscott
Thu Apr 20, 2023 10:03 am America/New_York
Forum: Home
Question: Photosynthetically Active Radiation Data
Replies: 5

Re: Photosynthetically Active Radiation Data

Hello, please share the data access method (url and data selections, command as typed, code block) you attempted so we can get you help from the right subject matter experts.
by OB.DAAC - amscott
Mon Apr 17, 2023 10:53 am America/New_York
Forum: Home
Question: Level 1&2 browser access
Replies: 15

Re: Level 1&2 browser access

I believe this is the result of your information (data selections) going stale on the page. Even though you can see the parameters you selected in your URL, the information only remains for your session, so using that URL again won't work if you save it. Instead, you will need to start over and re-e...
by OB.DAAC - amscott
Fri Apr 14, 2023 12:27 pm America/New_York
Forum: Home
Question: Level 1&2 browser access
Replies: 15

Re: Level 1&2 browser access

Can you verify on your earthdata account (https://urs.earthdata.nasa.gov) that you have authorized "OB.DAAC L1/2 Browser" by navigating to 'Applications' > 'Approved Applications'? If you don't see OB.DAAC L1/2 Browser in your list, click the 'Approve more applications' button at the botto...
by OB.DAAC - amscott
Fri Apr 14, 2023 11:42 am America/New_York
Forum: Home
Question: Level 1&2 browser access
Replies: 15

Re: Level 1&2 browser access

I don't understand your issue. Can you describe your process with using Level 1 & 2 browser so I can understand why and when you are getting these 404 errors?