Search found 113 matches

by OB ODPS - jgwilding
Tue Jun 15, 2021 10:28 pm America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

We have seen odd cases like this caused by old, stale cookies or cached files. Can you clear your cache and relevant cookies (anything from nasa.gov) and restart your browser or even try a different browser?

I will also check with the web devels to see if they can find any error messages in the log.
by OB ODPS - jgwilding
Tue Jun 15, 2021 2:37 pm America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

Yes, I would say try submitting it again. The web application sends the email after a successful submission, and it should arrive within a minute after the last place-order button is clicked. The web app should present a confirmation page with info and instructions.


John
by OB ODPS - jgwilding
Tue Jun 15, 2021 12:12 am America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

Normally if you place an order for data and select that you do want your data extracted, as opposed to getting the full-sized granules, you receive an email with the subject, "Your order [N]" where N is your order ID. If you did not receive that message, check your spam/junk folder. Perhap...
by OB ODPS - jgwilding
Mon Jun 14, 2021 11:11 am America/New_York
Forum: Questions/Comments
Question: Automated downloads using Application Keys failing since 06/01?
Replies: 1

Re: Automated downloads using Application Keys failing since 06/01?

Hi. I'm actually with the OB-DAAC, but i wonder if this is your problem. Dear LANCE-MODIS Users: Starting 6/1/2021 we will be expiring all app keys in favor of using tokens. If you authenticate via the “Authorization: Bearer <app key>” HTTPS header and the app key you provide is formatted as XXXXXXX...
by OB ODPS - jgwilding
Mon Jun 14, 2021 11:06 am America/New_York
Forum: Questions/Comments
Question: MODIS L2 Bulk Download
Replies: 13

Re: MODIS L2 Bulk Download

Can you post your order ID so we can investigate?

john
by OB ODPS - jgwilding
Wed May 26, 2021 2:56 pm America/New_York
Forum: Questions/Comments
Question: Problem downloading chlorophyll data
Replies: 2

Re: Problem downloading chlorophyll data

Try this link.

It should download the single tar file for your order.

john
by OB ODPS - jgwilding
Wed May 12, 2021 8:43 am America/New_York
Forum: Questions/Comments
Question: MERIS name convention and processing
Replies: 5

Re: MERIS name convention and processing

Chuanmin, For the new FRS files, it also seems that ESA merged scenes from the same orbit into single files, so there isn't the 1-to-1 relationship between the old and new files. Regarding the search issue you had with Aqua/Terra that resulted in duplicate names, can you post the search parameters y...
by OB ODPS - jgwilding
Tue May 11, 2021 11:28 am America/New_York
Forum: Questions/Comments
Question: Subscriptions broken
Replies: 1

Re: Subscriptions broken

Andrew,

Just wanted to close the loop on this issue in this post. The problem was caused by a delay in the database synchronization and was resolved on May 6.

john
by OB ODPS - jgwilding
Tue May 11, 2021 11:26 am America/New_York
Forum: Questions/Comments
Question: Authentication fails after 4-6 weeks.
Replies: 3

Re: Authentication fails after 4-6 weeks.

Hi. Last week we received an email from the LANCE group about a mishap that invalidated tokens created before Monday, May 3. You might just need to create a new token and use it. I can't speak to the expiration issue.

Regards,
john
by OB ODPS - jgwilding
Tue May 11, 2021 11:05 am America/New_York
Forum: Questions/Comments
Question: MERIS name convention and processing
Replies: 5

Re: MERIS name convention and processing

Dear Chuanmin Hu, The EN1 files are the new Release 4 of the MERIS L1B data that we have just ingested. I'm not sure if support for these has made it into SeaDAS yet, but you would need to unzip the file and give the xfdumanifest.xml file as the input file. Our group will be releasing more informati...