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Please refer to this post and follow the instructions in the reply to correct your certificate issue: viewtopic.php?f=7&t=2618

If you continue to have problems after that, please contact us.

Please follow the instructions in solution on this post regarding certificate expiration: viewtopic.php?f=7&t=2612

Please view this post and ensure that you have done the same on your system to resolve certificate issues: viewtopic.php?f=7&t=2612

Hello,

For a quick peek into metadata of files before downloading you can view data from Earthdata Search. Once you have downloaded data onto your machine you can to open it with data analysis software, such as SeaDAS to view the metadata.

It's great that you both have been able to retrieve your data! To follow up on our end: Our system admins confirmed that if/when you receive messages like 'Let's Encrypt' or similar, first make sure that you have applied all available software updates and security patches to your own systems. A rebo...

Hi Jeff, Our systems admins updated certificates this morning. To help us figure out if this caused an issue for you, please send an email to connection_problems@oceancolor.sci.gsfc.nasa.gov with the following information: 1. The date and time you last attempted to access the site 2. The IP network ...

Hello,

Depending on how you set up your subscriptions when you are creating them, under the sensor tab, you can choose how you want to receive your images.

Hello,

It works if you leave off the characters after the wildcard in your search string for MERIS.
search=EN1_MDSI_*

Hi Kevin,

Yes, since Sean's message confirms that the recovery effort has been completed, your interpretation is correct. OBDAAC does not have a special location where recovered data is placed. It is routed to it's nominal location. Any gaps that remain in the data could not be recovered.

Should be fixed. Please try and let us know if you have continued issues.