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Our upstream network had an outage that affected access to all of our websites. The problem is resolved so you should be able to download data now.

We investigated your orders and these are very big. The post processing that you applied is generating a large number of files for each order. You are converting all MOD09GA layers to geoTiff, so even though there are only 350 or so input files in an order, there are many more output files, one for ...

This is because your order has expired and deleted. Users are given five days to download their orders and0 after five days orders are automatically deleted to make space for other orders.
OrderId:501817603 Order status Aug 2, 2022 ( Expired )

Yes, it is acquisition day:time.

@@captlen Your question is not clear and seems like it does not belong to this question chain. Please, post your question again separately (as a new question) with more information about the product you have question about and location your are downloading your data from, etc.

Dear Peter: One option is that you use: https://nrt3.modaps.eosdis.nasa.gov/archive/allData/5200/VNP14IMG_NRT/2022/[latest DOY] instead and monitor this folder for new files. DOY folders are updated at the same time as "Recent" folder. Otherwise, you can use something like: https://nrt3.mo...

Dear Jasper: The Cloud_Top_Heights in the MOD06/MYD06 products are derived from mapping Cloud_Top_Pressure retrievals to heights using the GFS reanalysis Geopotential Heights. Even though there are Cloud_Top_Pressure data values in the data files it does not mean that all of the data are of good qua...

Updated 2022-08-11:16:30 UTC -- The S-NPP High Rate Data downlink was activated on August 11, 2022, at 14:35 UTC. LandSIPS and LANCE have started receiving SNPP VIIRS science data since around 15:48 UTC yesterday, August 10, but all product distribution will remain suspended till instrument status a...

Send the reference number you get or your query/call for us to investigate.

Dear Jasper:
Our Cloud SME just sent this:
"We have been carefully looking at this but haven’t yet reached a point where we have a clear answer for the user. Within the next few days we should be able to answer."