Search found 73 matches

by jstum
Wed May 02, 2018 9:39 am America/New_York
Forum: Questions/Comments
Question: Impossible to connect to your server
Replies: 2

Impossible to connect to your server

Hello Sean,Sorry for non answering earlier, I was out of my office the last two weeks.We have 404 errors when we try to access to a directory that does not exists yet. This error occurs every day between 0h UTC and typically 03h UTC because the day number directory has not yet been created on your a...
by jstum
Thu Apr 12, 2018 10:29 am America/New_York
Forum: Questions/Comments
Question: Impossible to connect to your server
Replies: 2

Impossible to connect to your server

Hello,Connection to oceandata.sci.gsfc.nasa.gov was impossible between :April 9 14h47 UTC and April 10 10hUTCApril 10 20hUTC and April 11 10h UTCApril 11 19hUTC and April 12 10h UTCOutside of these time periods everything is fine.Do you experience some problem on your side ?Is our IP address (xx.xxx...
by jstum
Fri Feb 16, 2018 9:50 am America/New_York
Forum: Questions/Comments
Question: No new data in my subscriptions
Replies: 2

No new data in my subscriptions

Hello,There are no new recent data in my two MODIS L1A subscriptions (1661 and 1688) : data from yersterday (day 046) is missingCuriously, I made yersterday morning a modification in these subscriptions, just extending the southern limit from 5N to 0N : could this modification be responsible for tha...
by jstum
Thu Jan 25, 2018 9:11 am America/New_York
Forum: Questions/Comments
Question: Delay on MODIS data availability ?
Replies: 1

Delay on MODIS data availability ?

Hello,

It seems that MODIS data are delayed : last granule is of yersterday around 10h UTC
When do you expect the restart of production ?

Thanks,

Jacques
by jstum
Fri Dec 01, 2017 5:34 am America/New_York
Forum: Questions/Comments
Question: VIIRS R2018.0 reprocessing
Replies: 3

VIIRS R2018.0 reprocessing

Hello Sean,I have received the official announcement for the start of the R2018.0 production yersterday, affecting the forward stream.By looking at the content of the L1A products, I don't see any information about the processing version (no global attribute).Do you know precisely which granule ...
by jstum
Thu Nov 23, 2017 5:30 am America/New_York
Forum: Questions/Comments
Question: VIIRS R2018.0 reprocessing
Replies: 3

VIIRS R2018.0 reprocessing

Hello,

I would like to know if the R2018.0 VIIRS reprocessing will change the VIIRS L1 data quality or L2 only.
The beginning of the reprocessing of past data is planned for next week. What is the situation for the present NRT ("quicklook") data ?

Thanks

Jacques
by jstum
Wed Nov 08, 2017 8:21 am America/New_York
Forum: Questions/Comments
Question: Satellite data access fails between 18h and 11h UTC
Replies: 1

Satellite data access fails between 18h and 11h UTC

Hello,Connexion on satellite data access (VIIRS, MODIS) failed :from November 3rd 18h UTC to November 4th 10h UTCfrom November 6th 18h UTC to November 7th 11h UTCfrom November 7th 19h UTC to November 8th 11h UTC.Could you have a look at it ?Thanks,JacquesHello again,We still continue to have the sam...
by jstum
Wed Jul 26, 2017 5:15 am America/New_York
Forum: Questions/Comments
Question: My subscriptions are empty
Replies: 7

My subscriptions are empty

Sean, please find enclosed a pdf file showing the different steps I used. I hope you will find the mistake...
Thanks,
Jacques
attachment 1
by jstum
Tue Jul 25, 2017 11:10 am America/New_York
Forum: Questions/Comments
Question: My subscriptions are empty
Replies: 7

My subscriptions are empty

Sean,I already did it before (checking 'L1' in the top section). Anyway, I did as you proposed to do (delete the existing extracted susbscriptions, and create new ones by checking 'L1' in the top section, and unchecking 'Chlorophyl' and 'SST' in the 'Extracted Map...
by jstum
Mon Jul 24, 2017 10:21 am America/New_York
Forum: Questions/Comments
Question: My subscriptions are empty
Replies: 7

My subscriptions are empty

Hi Tommy,It seems to have a problem on your side with the subscription creation : I asked for a non extracted subscription, but the final result is that I get an extracted subscription. Moreover, I asked for MODIS Level1 data, but when looking at the characteristics of my subscription, the Level 1 b...