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Updated 2022-08-11:16:30 UTC -- The S-NPP High Rate Data downlink was activated on August 11, 2022, at 14:35 UTC. LandSIPS and LANCE have started receiving SNPP VIIRS science data since around 15:48 UTC yesterday, August 10, but all product distribution will remain suspended till instrument status a...

Send the reference number you get or your query/call for us to investigate.

Dear Jasper:
Our Cloud SME just sent this:
"We have been carefully looking at this but haven’t yet reached a point where we have a clear answer for the user. Within the next few days we should be able to answer."

Dear Mary: All LAADS servers are working normally at the moment. Please try again and let us know if you still cannot access data. Direct access to LAADS archive: https://ladsweb.modaps.eosdis.nasa.gov/archive/allData/5000/VNP46A1/2019/ LAADS search and order: https://ladsweb.modaps.eosdis.nasa.gov/...

Just to let you know we sent your question to our MODIS Cloud product expert and waiting for the response. We will let you know as soon as we here back. We appreciate your patience.

You may want to explore NASA’s Fire Information for Resource Management System (FIRMS) at:
https://www.earthdata.nasa.gov/learn/find-data/near-real-time/firms

Dear Jasper: In order to get actual values you need to apply the scale_factor and the add_offset for the parameter/SDS you are intersted in (e.g., cloud_top_height). The scale_factor and offset values are provided in the header metadata for each SDS/layer or in the product user guide. The following ...

Dear Zhibo Zhang: In order to perform subsetting (both spatial and parameter subsetting) you can use LAADS post processing utility. This is available during the last step (5 REVIEW & ORDER) of search and order process. So, once you select the file(s) go to '5 REVIEW & ORDER' and click on App...

Files were temporarily unavailable because all systems were going through scheduled maintenance during last three days. Please, try now files are available again.

There are couple of ways you can reproject MODIS L1B swath products. You can utilize LAADS DAAC's post-processing option available from LAADS search and order interface. You can learn more about this option by reviewing tutorials provided at: https://ladsweb.modaps.eosdis.nasa.gov/learn/how-to-searc...