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What action you are taking that results in the timeout message?

On April 4 - possibly extending into April 5th, we will be performing server maintenance and a database upgrade. Data production and distribution services will be impacted.

No change. Try clearing your browser cache, closing and restarting the browser. Please let us know if you are still experiencing the issue after testing.

Please use this resource as a means of getting started toward finding your data: https://www.earthdata.nasa.gov/topics/atmosphere/air-quality/emissions

Thank you for your replies! We are happy that you chose the SeaDAS software for your analysis needs. We apologize for the inconvenience experienced after upgrading to MacOS Ventura. We are actively working to resolve the incompatibly issue and will update the user community when figure out a solution.

The issue has been resolved. Your search parameters should now return ~950 files.

Alaric,

Thanks for sharing your fix!

Hi Jennifer,

We are aware of the issue and are working on resolving it. At this time, there has not been an update regarding a solution since this post: viewtopic.php?t=3850

Alicia

¿Puede decirnos cómo intentó descargar sus imágenes?

----------translation to English----------
Can you let us know how you tried to download your images?

I am still not seeing any issues on my end so this is hard to diagnose. I was able to create a new extracted order this morning. Things you can try are to clear your caches and try again, or try to use the L3 browser from a different browser in case something is not working well from your current br...