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Hi Brock, Based on the time your issue occurred, it was, indeed transient. It could have be due to backups running on our database, which creates a temporary lock. We are looking into ways to mitigate this delay in the future, but please be prepared to try your query again after an hour or so when t...

PO DAAC is not on currently using the Earthdata forum so they will not see this post. Please contact them with your issue at this address: podaac@podaac.jpl.nasa.gov

Hi Jessica,

Please give more information. Are you able to share your script or show the command so we can try to spot any issues? If you think your IP address may be blocked please send your public IP address to connection_problems@oceancolor.sci.gsfc.nasa.gov and ask them to check for you.

Hello, You can order (single request) or subscribe (over a period of time) to data by selecting an area on the map. A general area to work with your data preferences is on the Data Dashboard on the OceanColor web . Navigate to SERVICES > Subscriptions/Orders > Data Dashboard. From here you can creat...

Hello,

There are references at the bottom of the KD algorithm description page: https://oceancolor.gsfc.nasa.gov/atbd/kd_490/

Please try to get the files from here: https://oceandata.sci.gsfc.nasa.gov (/ob/getfile/<filename>) ICE1=N1997341_SST_OIV2AV_24h.nc.gz MET1=N199734118_MET_NCEPR2_6h.hdf.bz2 MET2=N199734200_MET_NCEPR2_6h.hdf.bz2 MET3=N199734200_MET_NCEPR2_6h.hdf.bz2 OIV2AV1=N1997341_SST_OIV2AV_24h.nc.gz OZONE1=S19973...

Your subscription looks to be in order and active. There may have been a delay caused by server maintenance we completed recently. Has your data shown up?

Hello,

Much of the information is found on the tool if you click into the 'Help' button. The image compositing periods are described there.

Yes there was an issue. See the notice below and feel free to join the mailing list for alerts: Dear LANCE-MODIS Users: Since February 22nd, 2022 (DOY 2022053), the Aqua spacecraft is experiencing an anomaly which is affecting data from the AIRS and MODIS instruments. This anomaly is ongoing and dat...

As soon as possible.
We will make an announcement.