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Hi Jasper,
Could you copy and send your script to us and we can take a look and see what might be happening. Please send to lpdaac@usgs.gov
Thanks,
Brett

Hi Anibal, I am not sure what happened on the 18th, I do see your order returned 0 granules, but it looks like your order from the 20th brought back all the expected tiles. There may have been a delay between when the dta was available in the Data Pool to when it was available in the cloud. Thanks f...

The Land Processes Distributed Active Archive Center (LP DAAC) decommissioned the Terra MODIS Net Primary Production Yearly L4 Global 1 km SIN Grid (MOD17HA3) data product on April 6, 2020. This annual product is no longer distributed by the LP DAAC or available for download from NASA’s Earthdata Se...

We recently received a question from a user that we think others in the community might be wondering about too:
Why is there no 8day data for MOD17A3?

Hi,
I am not sure how you are attempting to access the data. However, the following URL is where the data resides on the Data Pool. Please try this route and if it is still not working let us know: https://e4ftl01.cr.usgs.gov/MEASURES/GFSAD30SAAFGIRCE.001/2013.01.01/

Thanks,
Brett

Hi Julia,
Sorry for the delay. There was a issue with a maneuver primarily on September 3 and 4. The data providers were able to recover the data and is has since been processed. If you have not tried recently to access the data, please do. Thanks for your patience.
Brett

Good Morning Val, Really, it is supposed to be almost simultaneously available in all. There has been some longer delay, but that isn't by design. It will also be available in the LPCLOUD CMR Stac. However, one issue that we need to work out in the Stac is what we refer to as the second page issue, ...

Hello,
The values in the .csv file are already scaled. However, the geotiff files are not supposed to be scaled.
Thanks,
Brett

Hi,
Yes the scaling factor is 0.1 (divide by 10). If there seems to be some erroneous numbers you may want to check with the QA bits to see if those pixels are of questionable quality.
Thanks,
Brett

Hi Val, Sorry for the issues accessing the VIIRS product. Unfortunately, the VIIRS Version 2 products will not be available in the Data Pool. The LPDAAC is transitioning away from on-prem data and eventually all our data will be in the cloud exclusively. The Earthdata Search tool is the primary inte...