Search found 381 matches

by OB ODPS - towens
Fri Aug 25, 2017 6:48 am America/New_York
Forum: Home
Question: Subscription issues?
Replies: 17

Subscription issues?

It  looks like both subscriptions are getting the L2 files now. You may want to modify your map delivery option until we get this email issue sorted.

Tommy
by OB ODPS - towens
Thu Aug 24, 2017 6:51 pm America/New_York
Forum: Home
Question: Subscription issues?
Replies: 17

Subscription issues?

From what we can see, your email host is checking the return-path in our email header to detect spam.
A recent configuration change here has caused our system to use the wrong return-path.
Your server is rejecting the emails and bouncing them back. Our systems administrators are working on a fix.

Tommy
by OB ODPS - towens
Thu Aug 24, 2017 6:46 pm America/New_York
Forum: Home
Question: no nc files in my VIIRS subscription
Replies: 4

no nc files in my VIIRS subscription

See the  'NetCDF/HDF Data Files' section on the Subscriptions Manager page.

Check the box for L2 Ocean Color.

Tommy
by OB ODPS - towens
Thu Aug 24, 2017 1:15 pm America/New_York
Forum: Home
Question: Subscription issues?
Replies: 17

Subscription issues?

Toby,
The web folks have had a go at tweaking the code.
Can you try setting the L2 files on one more time?

Thanks,
Tommy
by OB ODPS - towens
Thu Aug 24, 2017 11:27 am America/New_York
Forum: Home
Question: Subscription issues?
Replies: 17

Subscription issues?

Toby,
I am able to confirm your problem. I do not see any L2 selected on either subscription.
I have notified the web developers of the problem.
Once they have a chance to look at the interface, I will manually update your subscription to include L2 files.
Sorry for the trouble.

Tommy
by OB ODPS - towens
Thu Aug 24, 2017 7:21 am America/New_York
Forum: Home
Question: MODIS Aqua pass number for L1/L2 Data
Replies: 3

MODIS Aqua pass number for L1/L2 Data

You don't have to click and download each match individually.
You can get a bulk download list for your region and period of interest from the L1/2 Browser by clicking the blue "Order Data" link at the top of the results page.

Tommy
by OB ODPS - towens
Thu Aug 24, 2017 7:06 am America/New_York
Forum: Home
Question: Subscription issues?
Replies: 17

Subscription issues?

We are working on the email problem.These are Subscriptions, so you can access them through the Subscription Manager https://oceandata.sci.gsfc.nasa.gov/subscriptions/Looking at both subscriptions, you have not requested any Level 1 or Level 2 data - just maps.See the  'NetCDF/HDF Data File...
by OB ODPS - towens
Wed Aug 23, 2017 7:13 am America/New_York
Forum: Home
Question: Subscription issues?
Replies: 17

Subscription issues?

I am looking into the email issues. You can always access your data orders through the Order Manager web interface:
https://oceandata.sci.gsfc.nasa.gov/odps/orders/

Tommy
by OB ODPS - towens
Wed Aug 23, 2017 6:48 am America/New_York
Forum: Home
Question: Subscription issues?
Replies: 17

Subscription issues?

Request ID 2983 & 2984 are not configured for FTP distribution. They are set for email only. You can modify that setting by clicking on the subscription id on https://oceandata.sci.gsfc.nasa.gov/subscriptions/list I will look into why you are not receiving mail. Have you checked that they are no...
by OB ODPS - towens
Wed Aug 23, 2017 6:44 am America/New_York
Forum: Home
Question: Subscription issues?
Replies: 17

Subscription issues?

Request ID 2962, 2963, 2964 are not configured for FTP access. They only have the mail option selected. You can modify that setting by clicking on the subscription id on https://oceandata.sci.gsfc.nasa.gov/subscriptions/list I will look into why you are not receiving mail. Have you checked that they...