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Try using support@nasa.gov instead.

Please try submitting your order again.
You can access your previous orders by clicking on "Past Orders" button on the left side of the ordering page (your first screenshot).

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The API issue is resolved. It should work now.

All,
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Send your search query (the URL from the page) and screenshot of the page before you submit your order.

The VIIRS/NPP Day/Night Band 6-Min L1B Swath 750m, short-name VNP02DNB is a Level 1 swath product which is not projected to any coordinate system. The easiest way to project these data is to use LAADS post-processing tool available from "Find Data" interface at: https://ladsweb.modaps.eosd...

We are not aware of any issue with LAADS search and order interface right now. Please, provide your search query for us to investigate.

Yes, due to a technical issue CLDMSK_L2_VIIRS_NOAA21 is not available through the API. We are looking into it but don't have a time for the resolution yet. You can download data directly from archive or via wget command.

For JSON output it is preferable to use the details endpoint: https://ladsweb.modaps.eosdis.nasa.gov/tools-and-services/api-v2/specs/content/details Use: https://ladsweb.modaps.eosdis.nasa.gov/api/v2/content/details?products=VNP02MOD&regions=[BBOX]W-70+N30+E-30+S0&temporalRanges=2024-10-08+0...