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Dear Chuanmin Hu, The EN1 files are the new Release 4 of the MERIS L1B data that we have just ingested. I'm not sure if support for these has made it into SeaDAS yet, but you would need to unzip the file and give the xfdumanifest.xml file as the input file. Our group will be releasing more informati...

Hi Amita,

Just following up on this. The order was staged at May 10 2021 6:58PM UTC and will expire on May 17. Let us know if you have any questions or problems.

Regards,
john

Hi Amita, The order you referenced was actually flagged as a duplicate of another order, and that other order has been removed. The order can now be staged, and our system is currently working on doing that. You should receive an email shortly indicating that the data are ready to download. Regards,...

Brock, For the 2756/2757 pair, nighttime data was enabled for 2756, and 2757 was set to terminate today. For the 2758/2759 pair, nighttime data was enabled for 2758, and 2759 was set to terminate today. You should begin seeing nighttime data in the 2756 and 2758 subscriptions after a while. Let me k...

As these are non-extracted subscriptions, there shouldn't be a reason why they need to be separated into two subscriptions. If you'd like, i can try to consolidate them into single subscriptions, and we can see how that works.

john

These files are currently missing from the source server. We'll submit an inquiry to the data center to see if they can recover and post them. UPDATE: Seems the gap is not recoverable. From NSIDC User Services: " Thank you for contacting NSIDC. Yes, data from 20 and 21 February are missing due ...

Hi. There was a problem with a server upstream of our group that prevented data delivery. The problem was resolved Monday morning, and it took a few hours for our system to catch up. Have you noticed that the problem has been resolved?

john

I have reset the first order to be restaged. You will receive another email informing you that the files are ready to download. If you still have problems with the manifest file, let's work through those instead of trying to delete/reorder. I assume that you have worked with orders in the past and n...

Can you view the HTML in a browser to see what it is asking for, such as maybe an Earthdata login prompt?  Verify .netrc values?  Remove the ./.urs_cookies_get_* files to force a new one?I can't replicate the problem, so the getfile service is functioning.  You're saying it is...

The URLs on your failed examples seem to be missing the /getfile/ element of the URL.  The first successful case has it .../cgi/getfile/name-of-file but the others have .../cgi/name-of-file

john