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Alaric,

Thanks for sharing your fix!

Hi Jennifer,

We are aware of the issue and are working on resolving it. At this time, there has not been an update regarding a solution since this post: viewtopic.php?t=3850

Alicia

¿Puede decirnos cómo intentó descargar sus imágenes?

----------translation to English----------
Can you let us know how you tried to download your images?

I am still not seeing any issues on my end so this is hard to diagnose. I was able to create a new extracted order this morning. Things you can try are to clear your caches and try again, or try to use the L3 browser from a different browser in case something is not working well from your current br...

I am not sure if that error message is true. I am not having issues accessing the tool. Can you help by clearing your cache, restarting your browser and letting us know if you still get the error after that?

In the search above, the returned results shows the concept-id in the 'id' field.

Would changing your screen resolution help?

Yes, they all get a CMR ID, however, that is not known in advance since they are not assigned by the data provider (OB.DAAC in this case), so finding the datasets should probably be done using known factors of the dataset. If the CMR ID matters to you, you can always extract it after you get the dat...

I don't have the same experience so I wonder if the site as down temporarily. Are you able to access it now? If not, did you send a message to Earthdata Support (this would initiate an email to the support group not redirect you to the Earthdata forum)? You can also reach the support group via the '...

I haven't been able to replicate this issue. Let me pass it to our systems admins to see if anything is apparent to them. Have you tried surrounding the URL into quotation marks?