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Thank you for the information. When we updated our website, we also moved some information around. You can find those pages from the navbar by hovering over 'Resources' > 'Documentation' > 'Algorithm Descriptions'

Thanks for reporting! Looking into this.

Great, we were able to track down the issue and confirm that it has been corrected. Thanks for your patience.

Thanks for the screenshot! That helps. Looking into this more...

Hello, I think you may have found an authentication glitch. I was able to get the same results as you on my first attempt grabbing annual data, however, I tried again right after, instead of changing data periods as you tried, and was able to retrieve the data the second time. This leads me to belie...

Thanks so much for reporting! We made some updates to our site and one file still needed to be tweaked for the Level 3 & 4 browser. It should be working now to properly accept extraction requests.

Thanks so much for reporting! We made some updates to our site and one file still needed to be tweaked for the Level 3 & 4 browser. It should be working now to properly accept extraction requests.

Hello Jaques, Just have them begin a new subscription with the same parameters. Once the data start coming in and you verify results look as expected, you may use the new subscription going forward and cancel the old one. If you want continued access to older datasets related to the current subscrip...

Release Date: June 14, 2023 We are pleased to announce the release of SeaDAS 8.3.10 (Mac OS only). Highlights of what's new to SeaDAS 8.3.10 (Mac OS only): Fixes Mac OS 13 (Ventura) issue Fixes bugs in the previous SeaDAS 8.3.9 (Mac OS Only) release. SeaDAS 8.3.10 is an emergency and temporary relea...

More information is needed before we can assess and help you with your issue. Please describe your data retrieval message and any errors you received in your attempt to download or open the file(s).