Search found 362 matches

by OB ODPS - towens
Thu Mar 28, 2019 9:00 am America/New_York
Forum: Questions/Comments
Question: Impossible to download VIIRS SST files still present on your web page
Replies: 8

Impossible to download VIIRS SST files still present on your web page

It's possible that the repeated failures caused by this problem got your IP address blocked.
I'll check with the network admins.
Tommy
by OB ODPS - towens
Thu Mar 28, 2019 6:11 am America/New_York
Forum: Questions/Comments
Question: Impossible to download VIIRS SST files still present on your web page
Replies: 8

Impossible to download VIIRS SST files still present on your web page

I am able to reproduce what you are seeing.
We did a database server and software upgrade yesterday and are still dealing with some issues.
I expect access to these files and subscriptions will be restored shortly.

Thanks for your patience,
Tommy
by OB ODPS - towens
Thu Mar 21, 2019 12:29 pm America/New_York
Forum: Questions/Comments
Question: For some reason a file found in L2 Browser in comming back as a html doc
Replies: 1

For some reason a file found in L2 Browser in comming back as a html doc

If you read the HTML, it says there was an error retrieving the file. We have no valid Aqua data for 2003 Day 151 00:00:00Z to 01:55:00ZThese files were collected when there was a spacecraft problem.They were deleted from our system but for some reason persist in the browser. We are cleaning that up...
by OB ODPS - towens
Tue Mar 12, 2019 10:31 am America/New_York
Forum: Questions/Comments
Question: MODISA issue?
Replies: 2

MODISA issue?

An issue that was preventing subscriptions from updating in the File Search server was identified and corrected.
Your subscriptions should now be up to date.

Thanks,
Tommy
by OB ODPS - towens
Tue Mar 12, 2019 10:31 am America/New_York
Forum: Questions/Comments
Question: Subscriptions not updating today?
Replies: 3

Subscriptions not updating today?

An issue that was preventing subscriptions from updating in the File Search server was identified and corrected.
Your subscriptions should now be up to date.

Thanks,
Tommy
by OB ODPS - towens
Tue Mar 12, 2019 6:42 am America/New_York
Forum: Questions/Comments
Question: Subscriptions not updating today?
Replies: 3

Subscriptions not updating today?

I find 23 active subscriptions for VIIRS or Aqua under your account, and all but sub_id=665 have matched in the last 24 hrs, can you be more specific about which subscriptions you are having problems with?

Thanks,
Tommy
by OB ODPS - towens
Tue Feb 12, 2019 6:35 am America/New_York
Forum: Questions/Comments
Question: Missing files?
Replies: 2

Missing files?

Those times are before the start of the mission. Aqua began collecting science data on 4-July-2002 (Day 185) at 00Z. I'm not sure why those files are turning up in your query, I don't find them in our system.

Tommy
by OB ODPS - towens
Thu Feb 07, 2019 10:15 am America/New_York
Forum: Questions/Comments
Question: Issue with MODISA L1A subscription
Replies: 3

Issue with MODISA L1A subscription

The MODIS data situation has been resolved and the L0 data are flowing once again.
Your subscriptions should be up to date shortly. Please let me know if this is not the case.
Thanks again,
Tommy
by OB ODPS - towens
Wed Feb 06, 2019 11:42 pm America/New_York
Forum: Questions/Comments
Question: Issue with MODISA L1A subscription
Replies: 3

Issue with MODISA L1A subscription

There is a server problem upstream at our source of L0 data. Our MODIS NRT processing is suspended until  the problem is resolved.

Thanks for your patience,
Tommy