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Please provide more information:
- What system/URL/ordering system are you accessing?
- Is there an order number we associated with the data you trying to retrieve? -- If so, what email address did you use to place the order(s)?
I just tested ladsweb search and order interface by ordering MODIS L1B data (MOD021KM) it worked without issue so website is working normally. If you want us to investigate further send us your query parameter.
by aishengw » Wed Dec 08, 2021 11:14 am America/New_York
Thanks for your reply. I tested again by ordering MODIS L1B data (one granule from MOD021KM) and after I hit the submit button, it still said "There has been an error processing your request". See attached screen shot.