Problems With L2 Ordering / Authentication

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monger
Posts: 22
Joined: Wed May 26, 2010 4:19 pm America/New_York

Problems With L2 Ordering / Authentication

by monger » Mon Jan 16, 2017 4:06 pm America/New_York

Hi --- I am having problems completing level-2 data ordering (coming from Fiji).  When I get to the [Review Order] button, it gives a OBPG ERROR Page instead of the normal earthdata authentication page.  I read a few related messages and you suggested sending a tracerout to see if your firewall was blocking things so I have included the traceroute below. 

PS--- As an aside, the L2 ordering page thumbnails (after hitting the find swaths button) now appear upside-down.

Thanks for any help.

Tracing route to oceancolor.sci.gsfc.nasa.gov [xx.xxx.xx.xx]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  xx.xxx.xx.xx
  2    <1 ms    <1 ms    <1 ms  fjfgt.usp.ac.fj [xx.xxx.xx.xx]
  3    <1 ms     2 ms    <1 ms  xx.xxx.xx.xx
  4    <1 ms    <1 ms    <1 ms  gigabitethernet0.bb1.a.suv.aarnet.net.au [xx.xxx.xx.xx]
  5    47 ms    36 ms    36 ms  ge-4-0-9.bb1.a.syd.aarnet.net.au [xx.xxx.xx.xx]
  6    36 ms    36 ms    36 ms  ae9.pe2.brwy.nsw.aarnet.net.au [xx.xxx.xx.xx]
  7   178 ms   178 ms   178 ms  xe-0-2-5.bdr1.b.sea.aarnet.net.au [xx.xxx.xx.xx]
  8   178 ms   178 ms   178 ms  abilene-1-lo-jmb-706.sttlwa.pacificwave.net [xx.xxx.xx.xx]
  9   194 ms   194 ms   194 ms  et-7-3-0.4070.rtsw.salt.net.internet2.edu [xx.xxx.xx.xx]
10   214 ms   214 ms   214 ms  et-4-1-0.4070.rtsw.kans.net.internet2.edu [xx.xxx.xx.xx]
11   225 ms   225 ms   233 ms  et-11-1-0.4070.rtsw.chic.net.internet2.edu [xx.xxx.xx.xx]
12   235 ms   235 ms   235 ms  et-4-1-0.4070.rtsw.clev.net.internet2.edu [xx.xxx.xx.xx]
13   244 ms   244 ms   244 ms  et-11-3-0-1276.clpk-core.maxgigapop.net [xx.xxx.xx.xx]
14   248 ms   251 ms   251 ms  xx.xxx.xx.xx
15   245 ms   245 ms   245 ms  rtr-s28-hecn-test.sci.gsfc.nasa.gov [xx.xxx.xx.xx]
16   245 ms   245 ms   245 ms  oceancolor.sci.gsfc.nasa.gov [xx.xxx.xx.xx]

Trace complete.:cry:

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bruce
Posts: 85
Joined: Thu Mar 17, 2005 4:36 pm America/New_York

Problems With L2 Ordering / Authentication

by bruce » Tue Jan 17, 2017 7:58 am America/New_York

Me too, from Maine  (could be NASA doesn't like people named Bruce :-)

Tracing route to oceancolor.sci.gsfc.nasa.gov [xx.xxx.xx.xx]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  xx.xxx.xx.xx
  2     1 ms    <1 ms    <1 ms  xx.xxx.xx.xx
  3     3 ms     3 ms     4 ms  bigelow-gw-01-vlan-1.tidewater.net [xx.xxx.xx.xx]
  4     6 ms     6 ms     6 ms  bkmd-co-cs-01-vlan-95.tidewater.net [xx.xxx.xx.xx]
  5     5 ms     4 ms     5 ms  bkmd-co-bgp-01-xe-2-0-0-0.tidewater.net [xx.xxx.xx.xx]
  6     6 ms     5 ms     5 ms  lnbh-co-bgp-01-xe-0-0-0.tidewater.net [xx.xxx.xx.xx]
  7    34 ms    24 ms    23 ms  v110.core1.bos1.he.net [xx.xxx.xx.xx]
  8    20 ms    23 ms    22 ms  100ge12-2.core1.nyc4.he.net [xx.xxx.xx.xx]
  9    25 ms    25 ms    25 ms  100ge11-2.core1.ash1.he.net [xx.xxx.xx.xx]
10    47 ms    51 ms    46 ms  eqix-ix-dc2.systemsintegration.com [xx.xxx.xx.xx]
11    27 ms    38 ms    27 ms  xx.xxx.xx.xx
12    27 ms    27 ms    27 ms  xx.xxx.xx.xx
13    27 ms    32 ms    35 ms  xx.xxx.xx.xx
14    28 ms    28 ms    27 ms  rtr-s28-hecn-test.sci.gsfc.nasa.gov [xx.xxx.xx.xx]
15     *        *        *     Request timed out.
16     *        *       27 ms  oceancolor.sci.gsfc.nasa.gov [xx.xxx.xx.xx]

Trace complete.

dbotis
Posts: 24
Joined: Mon Nov 21, 2011 7:44 pm America/New_York

Problems With L2 Ordering / Authentication

by dbotis » Tue Jan 17, 2017 10:54 am America/New_York

I am having the same issue. My name is not Bruce, so we can rule that out. I get to the page with the "Review Order" button at the bottom and when I click that, I get the OCWeb Error Page.

Thanks for any ideas on how to clear this up.

Dan

bruce
Posts: 85
Joined: Thu Mar 17, 2005 4:36 pm America/New_York

Problems With L2 Ordering / Authentication

by bruce » Tue Jan 17, 2017 12:56 pm America/New_York

The way I got around it (albeit a pain) was to set the number of items to display to more than the number of swaths found, then when it's displaying them all on one page, save the HTML to a file, edit the file to pick out the filenames, create a file with one file per line and feed that file to wget using the -i option.  It's admittedly a pain, and only a work-around, but it does work.

Bruce

OB.DAAC - SeanBailey
User Services
User Services
Posts: 1225
Joined: Wed Sep 18, 2019 6:15 pm America/New_York
Answers: 1

Problems With L2 Ordering / Authentication

by OB.DAAC - SeanBailey » Tue Jan 17, 2017 3:50 pm America/New_York

The order page problems are now resolved.
The issue was one of either too much smoke and not enough mirrors or too little smoke and too many mirrors...or some similar combination :wink:

Please try your request(s) again.  You will need an EarthData account to place an order, though.

Sean

dbotis
Posts: 24
Joined: Mon Nov 21, 2011 7:44 pm America/New_York

Problems With L2 Ordering / Authentication

by dbotis » Tue Jan 17, 2017 4:51 pm America/New_York

Thanks, Sean! I was just able to get an order going.

Dan

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